Sprint Insurance ,Sprint insurance is a scam! Refused a claim because I hadn't used the item in 60 days.... Nationwide

I paid for insurance for my Sierra Wireless aircard through Sprint. Total service charges were about $80 per month with taxes and fees and $7 insurance. We use the card mostly for our business, and sometimes go months without using it. Turns out the card commonly develops a loose connection in the elbow joint and soon enough we couldn't make it work at all. No big deal, I pay for insurance, I'll just take it to a Sprint store for a replacement, right?

Nope!

I brought it in, and they told me that since I hadn't used the card for 60 days, I was no longer eligible for a replacement.

Yes you heard correctly: even though I was paying insurance on the thing, I wasn't covered because it broke over 60 days ago.

To my mind, that's a straight-up rip-off. I can understand them saying things like "well you put it through the washing machine, and we don't cover that". At least that would be somewhat reasonable. But I can't think of a single way that not using the thing for more than 60 days should invalidate my insurance.

Note that I was paying for insurance during those 60 days, and paying for service. It was simply that I hadn't logged onto the Sprint network in over 60 days.

Wow!

For the record, the company that handles the insurance is called Asurion. I talked to a supervisor, couldn't get anyone to budge. I cancelled my Sprint account then and there and signed up for Verizon. They tried to sell me insurance on my new card through.... you guessed it.... Assurion.

Wrybread
San Francisco, California
U.S.A.