Complaint Review: Sprint PCS - Nextel - Reston Virginia
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Sprint PCS - Nextel 2001 Edmund Halley Drive Reston, Virginia U.S.A.
- Phone: 800-9722199
- Web:
- Category: Cellular Phone Companies
Sprint PCS - Nextel SPRINT PCS NEXTEL..RIPOFF! CUSTOMER FOR 4 YEARS, CHARGES EARLY TERM FEE, WONT REMOVE!! Reston, Virginia
*Consumer Comment: FYI
*Consumer Comment: FYI
*Consumer Comment: FYI
*Consumer Comment: FYI
*Author of original report: CLASS ACTION LAWSUIT??? ANY INFO PLEASE!!!!!!!!11
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
1. Sprint changed their plan "Fair and Flexible" from extra 100 minutes for $5, to 30 minutes for $5 with no notice of the billing changes. This made my bill skyrocket, unknowlingly.
2. After 2 years of service, they offered me an "upgrade" to my phone free of charge, (no notice of my contract being extended) which they gave me via mail. I received this phone, it quit working completely after 3 weeks. I notified Sprint, and they gave me a free replacement - "Jason's" exact words were "How about I send you an A900 from Samsung, because you have been a great customer, and have never called to complain on anything" I said ok, that's fine, I just need something that will work! He insisted on this version, so I accepted. I received the phone a few days later. All was ok - until the next bill. (See #1)
I switched carriers to T-Mobile on July 2, 2007,
for much better rates tailored to what I needed. I called Sprint on July 29, 2007 because I received a bill for $395.11 They told me that my contract was "renewed" in March due to them sending me a new phone. They also stated to me that they sent a contract renewal notice in the mail, which I never received. I was never told about the contract being extended at that time, nor did I ever sign an agreement. They are now stating that Sprint will not remove the $200 termination fee. I have been a customer with Sprint for 4 years. I cannot believe they are doing business like this. If I knew they would have extended my contract, I would have been done with this company at that time. I will continue pursuing this complaint, as this is not fair to consumers.
Karen
Branson, Missouri
U.S.A.
This report was posted on Ripoff Report on 07/29/2007 03:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint-pcs-nextel/reston-virginia-20191/sprint-pcs-nextel-sprint-pcs-nextelripoff-customer-for-4-years-charges-early-term-fe-264007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#5 Consumer Comment
FYI
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, July 29, 2007
Anytime you get a "free phone" from your cell phone provider, you should automatically assume that they're going to upgrade your contract...The 2-year extension clause is usually in VERY small print. All cell phone providers do this to get you to renew your contract...that's why they push those free fragile flip phones that are basically guaranteed to break in about 8 months...getting another "free" phone is a trap to keep your contract extended.
I cannot believe they are doing business like this.
========
You should believe it...Sprint, Verizon and AT&T (previously Cingular) basically have the same tactics. I personally have found T-Mobile to be the best (or perhaps the least evil) of the big four cell phone carriers.
As long as they claim they sent the contract renewal notice...they have you...there's nothing much you can do but pay it. In the future, when you get new phones be careful about contract renewals and if you cancel, send the cancellation notice via Registered Mail with Return Receipt.
#4 Consumer Comment
FYI
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, July 29, 2007
Anytime you get a "free phone" from your cell phone provider, you should automatically assume that they're going to upgrade your contract...The 2-year extension clause is usually in VERY small print. All cell phone providers do this to get you to renew your contract...that's why they push those free fragile flip phones that are basically guaranteed to break in about 8 months...getting another "free" phone is a trap to keep your contract extended.
I cannot believe they are doing business like this.
========
You should believe it...Sprint, Verizon and AT&T (previously Cingular) basically have the same tactics. I personally have found T-Mobile to be the best (or perhaps the least evil) of the big four cell phone carriers.
As long as they claim they sent the contract renewal notice...they have you...there's nothing much you can do but pay it. In the future, when you get new phones be careful about contract renewals and if you cancel, send the cancellation notice via Registered Mail with Return Receipt.
#3 Consumer Comment
FYI
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, July 29, 2007
Anytime you get a "free phone" from your cell phone provider, you should automatically assume that they're going to upgrade your contract...The 2-year extension clause is usually in VERY small print. All cell phone providers do this to get you to renew your contract...that's why they push those free fragile flip phones that are basically guaranteed to break in about 8 months...getting another "free" phone is a trap to keep your contract extended.
I cannot believe they are doing business like this.
========
You should believe it...Sprint, Verizon and AT&T (previously Cingular) basically have the same tactics. I personally have found T-Mobile to be the best (or perhaps the least evil) of the big four cell phone carriers.
As long as they claim they sent the contract renewal notice...they have you...there's nothing much you can do but pay it. In the future, when you get new phones be careful about contract renewals and if you cancel, send the cancellation notice via Registered Mail with Return Receipt.
#2 Consumer Comment
FYI
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, July 29, 2007
Anytime you get a "free phone" from your cell phone provider, you should automatically assume that they're going to upgrade your contract...The 2-year extension clause is usually in VERY small print. All cell phone providers do this to get you to renew your contract...that's why they push those free fragile flip phones that are basically guaranteed to break in about 8 months...getting another "free" phone is a trap to keep your contract extended.
I cannot believe they are doing business like this.
========
You should believe it...Sprint, Verizon and AT&T (previously Cingular) basically have the same tactics. I personally have found T-Mobile to be the best (or perhaps the least evil) of the big four cell phone carriers.
As long as they claim they sent the contract renewal notice...they have you...there's nothing much you can do but pay it. In the future, when you get new phones be careful about contract renewals and if you cancel, send the cancellation notice via Registered Mail with Return Receipt.
#1 Author of original report
CLASS ACTION LAWSUIT??? ANY INFO PLEASE!!!!!!!!11
AUTHOR: Kcarroll7896 - (U.S.A.)
SUBMITTED: Sunday, July 29, 2007
I seen previous posts with filing a class action lawsuit. Please email with any information! thanks!!!
Related Reports
12:03 AM
11:20 PM
11:24 AM
06:57 AM
12:11 PM
02:41 AM
04:30 PM
New 
Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
