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Report: #389164

Complaint Review: SPRINT PCS Roadside Assistance - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Abingdon Virginia
  • SPRINT PCS Roadside Assistance .sprint.com Nationwide U.S.A.

SPRINT PCS Roadside Assistance ROADSIDE ASSISTANCE RIPOFF Abingdon Nationwide

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Sprint PCS customers should beware of purchasing additional services called "Roadside Assistance." This service is supposedly to guarantee that a tow-truck will be called and your vehicle towed to a local service center with no additional charge. What SPRINT does NOT tell you when you purchase this service is that the Towing bill is only covered for 3 MILES!! The customer is responsible for any additional fees beyond a 3-mile tow.

The people at SPRINT act like this is a wonderful service, and yet they omit telling you that this insurance is only good for 3 miles. Everyone should know this little piece of information--especially those living in rural areas where it takes much longer distances to reach local service centers.

I was not informed of the "3 mile tow" clause until my vehicle broke down and I called for assistance. I asked if they would call the cheapest tow service in town, they did not agree to call the cheapest in town. Apparently they use a "list" of providers which take turns being the "first" on the calling list. I found out about this when I decided to bypass this unhelpful service provided by sprint and called the cheapest tow service in town-which I knew worked with call-service towing such as sprint.

This service could be okay for people in the city or where there are numerous service centers. However, those in rural areas -BEWARE. This is a $4.99 monthly charge that will not help you if you are stranded beyond 3 miles of a service center. You will be the one who pays--not SPRINT. Dont waste your money on this insurance service.

Krystal
Abingdon, Virginia
U.S.A.

This report was posted on Ripoff Report on 11/08/2008 08:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint-pcs-roadside-assistance/nationwide/sprint-pcs-roadside-assistance-roadside-assistance-ripoff-abingdon-nationwide-389164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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