Sprint Wireless provider Sprint Wireless Fraudulant equipment and warranty on phones maplewood Minnesota

I changed over to Sprint almost two years ago from my previus nightmare company AT&T and let me tell ya i would rather deal with rude customer service than this nightmare.

I purchased a family plan with two phones one for me one for my adult son.  His first phone had falty electronics and wouldnt work kept getting dropped or couldnt get the web to work on the phone. Second phone i paid to have replaced same thing piece of junk.  CAlled and spoke with a wonderful customer servce gall that gave my son a free upgrade.  Went with the lg3.

had it amonth screen has a hair line fracture on the screen which doesnt allow the phone to swipe.  Took it back to Maplewood store for its the only one with a repair shop.  i was told i would have to file insurance claim for phone is falty and damaged.  I looked at this gal and said excuse where is it damaged? she couldnt even show me i had to close my eyes and feel for it. So i asked about the warranty on the phone and i was told i had to call essurian for my insurance replacement again.  i said NO i will pay another $150 for a phone we just got.  I have been on the phone with sprint customer care, the store in maplewood, then i was transfered to Tele sales, and then i got transfered again to Order support and spoke to Samaria and she said everthing i was told before.  I have to go to the store to get the manaufactures warrnanty information, however the store said due to use being upgraded on the phone i have to call customer care tele sales.  this is an absolute nightmare.  if the phone is under warranty provide the customer with the warranty information. I will not be paying for another insurace co payment.  They cant even find when the phone was upgraded in August they keep seeing the tablet and cant locate nothing.  How is this possible.  you show the phone online in my account but yet you cant confirm it? this smells to me as complete boguss customer care for a phone we just got.  if you are going to continue to give customers cruddy phones you should at least be able to provide us with warranty on the phone verses trying to make us pay for insurance deducable.  They cant even see when they did the upgrade on my sons phone.  I am online at the same time with these folks and can see is a plane as the nose on my face.  however it doesnt show the warranty online..........go figure.

Then i was talking to Order sales and they transfered me to onhold to someone i dont know.  I have been on the phone now over two hours at this time and was told they cant locate it and i need to go to customer care and start all over.  Unless you pay for my down time at work this needs to be corrected. Not only in ten minutes was i able to locate the transaction date

But found the phone information on my website.  However i was told you (sprint ) cant see what we see on our online account infomation?  how is this possible what kind of scam are you running? 

sell phones that are junk to the public and charged them insurance deductables to no end?  Rediculous and should have a law passed with this type of shanningans you are all performing. 

Fraud fraud fraud is what i call it and will be sending this to corporate and to better business bureau.  I want out of the contract and no other sorry to hear your having issues again.  Every month i call for you take off my sons block i have on my phone. However you continue to charge me for fees and i have to call back everyone month to have block put back on.  explain this to me?  why when you have a block on a phone it mystersly falls off?  and you make me sound like the villian for takign it off.  I dont sprint continues to remove blocks so you get charged for thrir party fees when from day one you said to put it on. 

I have never had to deal with misue of management or customer care in my 46 years on this earth.  It makes me sick i have to go through this when i pay $200 every month and OH MY GOSH if i dont you just turn off peoples phones like nothing.  however when we need help you turn the blind eye.  Well enough is enough.  I am done being ran over by Sprint mobile.

09/08/2016