Report: #643864

Complaint Review: Sprint - Internet Internet

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Submitted: Thu, September 23, 2010
Updated: Thu, September 23, 2010
Reported By: Kayla Shepherd — Killeen Texas United States of America

Author Not Confirmed

Why?

Sprint Internet United States of America

Phone:
Web: www.sprint.com
Category: Cellular Phone Companies

Sprint lied broken phone contract , Internet

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Let me start by saying that Sprint has the worst customer service I have ever dealt with! It has only gotten worse since Dan Hesse took over! I have been with Sprint for 5 years now, and as of May 1st I purchased my newest handset, the Samsung Moment. At the time it was the most expensive android phone they had besides the HTC touch pro 2, which was slightly older. Within the month the flash went out. I took it back, my favorite rep just replaced it with a refurbished phone. I get the second phone. It starts freezing, locking up, calling the wrong numbers, etc. I took it back and (after four hours of looking at it and diagnostic tests) they said nothing was wrong, but gave me a second refurbished phone. This one was the worst of all! The moment I got it, it was freezing before I installed any apps! The screen would get covered in little lines and totally lock up! Shortly thereafter, the phone started "loosing" contacts and phone numbers. I took it into the store where (of course) they had to keep it for 4 hours for the techs to look at it. After four hours I came back to the rep telling me that the diagnostic tests revealed NOTHING wrong with the phone, just like the other phone before. As Im upset and walking out the door, the phone starts "loosing" contacts AGAIN! I went back to the rep and PROVED to her what the phone was doing! She showed the techs who were "astounded" that they couldnt reproduce the problem. The rep took a BRAND NEW phone out the of box and gave it to me. Within a week the phone does all the same things, as well as turning itself off and on. I use this as my business line, and I cannot have my phone disconnect my calls with clients! Once again I went to the sprint store, they kept the phone, came back with no problems. They offered me an HTC hero, which I turned down. I used to have a business line on another account. I chose the HTC hero and was totally dissatisfied. I canceled the line and decided to just use the same phone for business and personal calls. One month after I chose to just deal with this broken phone I was to the point I'd HAD ENOUGH! It was an hourly occurance for the phone to turn on and off! I called Customer Service who gave me to the "advanced technical team". After several failed attempts at walking me through programming the phone, due to it freezing, the tech gave up and sent me to the "multiple device replacement department". The wrote me up a "ticket" in the system to replace my handset with an android phone that wasnt the Moment or the Hero. The rep assured me that I would walk out of the store with a different handset. I went to the store, they pulled my ticket, and told me I had to leave my phone with them AGAIN for another 4 hours! I reluctantly agreed, came back 4 hours later. They had flashed my device and refused to replace it. in addition, while it was there they said they had lost my phonebook and so, I walked out with the SAME crap phone, with no apps, no case, and now, no phonebook. Needless to say, by this point I am ready to CANCEL! I called the replacement dept. again and told them the store didnt honor their offer to replace the phone. All they offered me was to put in a complaint. I cannot keep doing this with sprint. I am absolutely at the point of walking in and throwing a fit. I have searched relentlessly for a corporate number to let them know about this store, but came up with nothing. Please everyone, take my advice when I say, do not get wrapped in the tangled mess that is SPRINT!!

This report was posted on Ripoff Report on 09/23/2010 07:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint/internet/sprint-lied-broken-phone-contract-internet-643864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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