Sprint Jason Asher Fraudulent Tactics and poor customer service lawrenceville Georgia

A refurbished/Used phone  was sold to us unknowingly by Jason Asher. Once we found out we were sold a used phone we took it back hoping the sales rep dispite his fradulent sales tactics would do the right thing. He said he would order a new phone in place of the used one.We were expecting to receive the new phone that was promised and  the old refurbished number transferred to it but instead Jason added a fifth line of service to our account ,again unknowing. Besides the fact of his blatant rudeness, he laughed in my face was extremely unapologetic. Very combative in the way he spoke to me a pregnant woman who only wanted what i paid for. Right is right! He also promised once the phone arrive we would recieve a refund seeing as we paid for a new phone and he gave me a used one smh. Shady business!  Nothing promised has been carried out. No phone ,no refund and we are loyal customers of sprint since 2007. I hope they can fix this problem i would hate for them to lose business over one bad apple.