Square enix online store They charged my credit card, and did not provide what they said they would Internet

The story:

This has to do with an MMO called FFxiv

I bought one copy for myself 8 days ago. Went fine.

Using a prepaid vanilla mastercard.

Later,using a different prepaid vanilla mastercard, I bought two more copies so my cousin and his wife could play.

One went fine.

The second is where I had the issue.

They put it in pending, requesting more varification.

They requested personal ID, which i didn't think i should. But i did it anyways.

I sent them my SIN and Health card, along with the vanilla prepaid mastercard i used.

What they did was remove the order from my square, with no email warning.

And the charge is still on the card.

The have offered no apologies or anything about h*o they are going to make this right.

I haven't received an email from them in 24 hours.

It's like they just erased everything and stole my money.

I have a picture of the card internet statement, where you can clearly see both charges.

I sent them an email with all the info and pictures, but no response.

So today, i decided to just buy another copy (this time using paypal to be safer)  so we could just play toether and have fun.

Now they have put it in pending once more, and I have still received nothing except an email saying they have to do additional verification.

I have emails from them confirming all these purchases.

I have pictures.

And I still can't do anything, while they steal from me.

I just want to play the game with my friends.

I have never reported anything here before this.

I have no idea what to do.

Please be careful using this site.