Square / SquareUp Holding funds for 6 weeks WY

We use square to take credit card payments on an ad hoc and infrequent basis. On 10/1/19, Square sent an email stating that due to unusual activity they were suspending all payment to us. They stated they needed more information about the company and I supplied that information via the website as requested.

Now they have advised that they need even more information including bank and financial statements. I do not feel the request is appropriate.  We are billing others; we are not the payor, we are the payee. The service they provide is strictly as an intermediary for us to accept credit cards which they so for a fee. Our bank statements or financial statements are actually none of thier business.

Currently Square is holding $9,539.31 since 10/2/19. I have sent numerous emails and inquiries via the website with no responses. There isn't a phone number on their website or even an email address. Sometimes you get lucky and a form pops up that allows you to ask a question, but again, I have never received any type of response.