Staffmark Unqualified Candidates, Poor Record Keeping, Led to great Financial Loss, Won't stop billing & sent to collections Nationwide

We have suffered a great financial loss due to Staffmark's poor record keeping and unqualified candidates. We employed Staffmark as a staffing agency to bring candidates on for the position available with our company.

I interviewed their recommended candidates and did not show any indication that they could not handle the job. Firstly, Connie seemed to be doing well and learning the position when I went on vacation. Suddenly she took a turn for the worse and abandoned the job. She couldn't even figure out who to call when the phones were not working. I contacted Staffmark and they apologized and offered a goodwill adjustment for us to pay half the invoice.

Secondly, we received Travis which seemed to be a good match as a recent college graduate. Furthermore, an employee of Staffmark vouched that she knew him personally. We started to see that he was being unproductive. I would continually have to ask him to stay off personal websites and what he was doing. I would have to give him a list of tasks as no initiative was ever taken. I called Staffmark and they coached him. We did not see any improvement and decided it would be better not having him as an employee. He was not notified of termination and still showed up the next day twenty minutes late with no explanation. I sent him home and Staffmark notified him on his termination. After termination, I discovered he was using our company resources to job search while we were paying him. We should not be paying someone for time spent looking for another job.

We were continually sent emails with invoices attached that we had already paid including the one that was agreed to pay half. The poor record keeping refers to the fact that Staffmark did not have record of our payments or the agreed lower invoice. They kept asking for payment on amounts that we had already paid. I have supplied a thorough report showing what we have paid and owe and they continue to request over $3000 in payment.

In reality they would owe us but we have told them we are willing to drop the matter if they will stop having their attorney harass us for invoices we have already paid.