Stage Front Tickets Ticket Liquidators, and more Tickets recieved is not what was order, Internet

Hello! I am an employee of TL responding to the customer above. We're very sorry to hear about the problems in regards to the customer's purchase.

To start with, I should explain that the tickets listed on our site are going to be priced independent of their face value by the sellers who list them. This is because TL is a nationwide network through which tickets are being resold (and thus re-priced) based on what the market would bear. I mention this to emphasize the fact that any tickets received by the customer concerned would likely have a lower price on them than the tickets that were advertised. The fact that the customer received tickets of a different price does not therefore indicate that the customer received bad or erroneous tickets.

Having said that, it is true that there are very limited times when sellers may propose making slight changes to a customer's order. This typically occurs when two people order the same ticket group simultaneously over the internet. In that situation, the person whose order came through first normally gets the tickets. At that point, sellers search their inventory for alternate tickets with which to supply the remaining customer. (The major goal in this regard is to prevent the seller from having to cancel a customer's order. This would only force the customer to buy tickets again when their price had likely risen due to increased seating scarcity.)

That being said, I should also mention that the ticket sellers who list tickets through our website are only allowed to provide customers with alternates tickets if such are equal to or better than the tickets originally purchased by the customer. We also expect ticket sellers to access permission from customers for any resultant change in seating.

As a result, I would appreciate it if the customer concerned would kindly contact our manager at molly@ticketliquidator.com so we could look into his order and investigate the ticketing issue -- if, indeed, it is more than a face value complaint. We would be happy to investigate the matter further so as to correct any potential wrongs.