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Report: #180066

Complaint Review: Stainsafe & Protection Warranty - Bay Furniture - Palm Beach Gardens Florida

  • Submitted:
  • Updated:
  • Reported By: burbank Illinois
  • Author Confirmed What's this?
  • Why?
  • Stainsafe & Protection Warranty - Bay Furniture 354 Hiatt Drive Palm Beach Gardens, Florida U.S.A.

Stainsafe & Protection Warranty - Bay Furniture ripoff useless warranty coverage Palm Beach Gardens Florida

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This warranty was purchased at Bay Furniture in Fox Valley Illinois for $195.00. At that time I purchase a Lane Sectional with recliner & sofa bed. I had called for warranty work because I had a problem with the sofas sleeper sticking I had use it 1 time prior to requesting a repairman, When Service man came I told him that I noticed the night before that the recliner was not working & the cushions on the sofa section was ripping because springs were not installed properly at factory.

We found that the sleeper had just stuck and was working fine & he looked at recliner and said that a piece was missing and that he would order parts & fabric to make nessacary repairs and that someone would contact us. After waiting 8 weeks I called to find out why it was taking so long.

I was informed that the claim on sofa sleeper was closed and that BECAUSE I wait more than 10 days to INFORM them that the recliner & fabric needed repair the warranty was void! on these 2 items.

I was misinformed by the service man I took his word that this problem would be handeled, I was told I should have read my Warranty paper... I would never recommend this company to anybody. They are ripping off consumers!

Mitchell
Burbank, Illinois
U.S.A.

This report was posted on Ripoff Report on 03/08/2006 03:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stainsafe-protection-warranty-bay-furniture/palm-beach-gardens-florida-33418/stainsafe-protection-warranty-bay-furniture-ripoff-useless-warranty-coverage-palm-beac-180066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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