Complaint Review: Stanton Optical 031 - Bakersfield California
- Stanton Optical 031 4492 Ming Av Bakersfield, California United States of America
- Phone:
- Web: www.stantonoptical.com
- Category: Eye Care
Stanton Optical 031 Deceptive advertising?? Bakersfield, California
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I saw their ad on TV saying 2 pairs of no-line bifocals for $99.00. Made an appointment for 2/27/2013. Arrived about 10 mins early. Waited 1 hr for "free" eye exam. After the exam, selected my frames (buy 1 get 1 free) and transitions for the no-line bifocal lenses. Bottom line was $446.00, not even close to the $99.00 advertised. Sent email to corporate office complaining about the ginormous difference between their advertised price and what I was charged. All they offered was a $150.00 discount on my next visit.
2 weeks later (3/13) was notified that my glasses were in. Went to Stanton to have them fitted properly. Put them on and could not see clearly. Everything was like in a fog - kind of "fuzzy". I had better vision with my old glasses. Also, couldn't locate the 2nd pair. At first they were going to do a refund. Then they asked me to do a re-exam. Didn't have time, so I refused (5 people waiting).
They said the district manager would only authorize a refund if the glasses didn't arrive on time, they couldn't correct the vision problem, and one other thing. I asked them "what your saying is that you have my $446.00 and there is no way I will get a refund?, right". and the said yes. Their final offer was to take the prescription from my old glasses, make me two new pair with that prescription, plus wait 2 more weeks for them to arrive. That's not a solution. Why, on God's green earth, would I have them make a duplicate of my old prescription for $446.00?
I sent an email to their corporate office requesting a possible solution to prevent me from taking other action. Still no response.
This report was posted on Ripoff Report on 03/14/2013 10:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stanton-optical-031/bakersfield-california-93309/stanton-optical-031-deceptive-advertising-bakersfield-california-1028635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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