Staples Office Supplies/Richard Clark Like a computer that won't go into sleep mode, I go into nightmare mode! Framingham Massachusetts

 What has always amazed me about people such as yourself is how easily it is for them to negatively comment about events when they were NOT there. My first instinct is to ask you to get a life, but since it's a New Year I'll make that one of my resolutions.  To ansawer one of your statements of which you made it sound like you were a fly on the wall, yes I did in the pressence of the technician connect to the I-Tunes web site and show them what I was concerened about.  Oh, and before I forget, again your jumping to your own conclusion, at NO time did I ever mention sueing for $5,000.  I was referring to the cost of replacement.  Happy New Year!

Each time one of the technicians worked on my computer I stayed in the store to watch and ask questions.  One Saturday, as weired as it may sound, I remained in the store for 5 straight hours.  I watched
everything they did.  I constantly reminded them about my concerns.

 So during all of these times did you ever see them access your "personal" programs?  The answer is of course NO.  Because if you had seen them do that your report wouldn't have been several paragraphs of your entire "story".  It would have been one sentence.  "I took my computer into Staples and I saw them delete my data".  But that is not what you said now wasn't.  Or are you going to claim that out of spite they did this when you weren't looking?

Even in all of your "horror stories" you not once showed that your data was accesible when you took it to Staples.  This is exactly why if you really look at your paperwork you will see some section on "Data Loss". 

As I understand what your saying in regards to a backup, however you weren't there

- No you don't understand.  If you did you would also take responsibility.  As for me being there...I have nothing to do with you backing your data up...sorry.

Now, if by chance you truly have nothing that says they are not responsible for any data loss.  Then take them to court and sue them.  For $5,000 you are probably still under the Small Claims Maximum in just about every state.   Of course when you take them to court the judge is going to bring up the exact same points I did. 

Regardless of having a back up or not, there's no reason for all my 5 yhears worth of work to have been removed.  Verbally I was told that at no time would they enter any of my personal programs.

No where on their paper work does it say, " We guarantee not to rip your computer apart and give it back to you in worse working condition than the time before.

Let me pick up where I left off from my original posting.  Here are a couple examples of work ethics by a few tecnicians I dealt with from the first Staples location.  When the tecnician was removing the hard drive she unplugged it by pulling directly on the cords rather than the plug(s).  I even brought this to her attention.  Next, when the processor was installed, if you recall, I wrote how quickly the work was performed. The computer worked properly for a couple days than began constantly overheating and crasing with blue screens.

That's when I developed a relationship with the second Staples store.  When I called and explained what has happened to date I was told to bring my computer in and they would fix the problems caused by the first Staples store at no cost to me.

When the technician opened the computer to look at the processor installation his responce was, Oh my God!'.  The reason(s) it began to overheat and crash was Aaron who installed the processor first did not remove the label on its top and drowned it with this goop on top.  The technician cleaned it up and home I went to try again.

If you would like more horror stories, just say so Iv'e got plenty more! 

 As I understand what your saying in regards to a backup, however you weren't there.  Each time one of the technicians worked on my computer I stayed in the store to watch and ask questions.  One Saturday, as weired as it may sound, I remained in the store for 5 straight hours.  I watched everything they did.  I constantly reminded them about my concerns.  You did not hear the exchange of conversation.   As I mentioned at the end of my report "There's s-o-o-o much more to the story. And as of yesterday 12/30/13 the saga continues.  One week ago Staples installed a brand new hard drive in my computer and this past Friday it already crashed with freezing and blue screens.  The old expression, "To many cooks spoil the broth" that's what I beleive happened without fail to my computer in the end.   Regardless of a back up, the Staples still had NO reason to enter my I-Tunes program.  I have read my paper work from Staples and nowhere does it state they are Not Responsible.   Again, you weren't there and privliged to the many conversations we had.

 That is right the loss of your data is YOUR responsibility.  If these items were so important and critical to you why didn't you have a backup?   Yes it really comes down to something that simple.

You did not give Staples a working computer, you gave them a computer that had a problem as it would not exit sleep mode.  You can not be sure that the playlist and your missing songs were accessible on your computer when you handed it over to Staples.  In addition to that even if it was, when you gave them your computer they most likely had you sign an agreement that in effect said(may not be the exact words), that you have a backup of your data and will not hold them responsible for any data loss.

Just like a Mechanic has to diagnose a car or a doctor has to diagnose an illness.  A Computer tech has to diagnose a computer issue.  It is sometimes hard if not impossible to know EXACTLY what is wrong, and sometimes may be trial and error.  It could also be a case where everything went bad at once.  I can tell you from experience I have seen a bad motherboard basically "fry" the Hard Drive, Processor, and Memory as well. 

Unfortunatly without a backup you are as they say Up the Creek....Your last hope is not cheap one but if these items really mean that much to you they may be your only hope.  That is to contact a Data Recovery Company who will attempt to read your hard drive for existing data.  Now as I said it isn't cheap..you could be looking at anywhere from $300-$1000+ for recovery depending on what they have to do and the size of your drive.  This is also NOT guaranteed of what they will pull up.  Oh and as per the reason I stated in the beginning Staples is not responsible for this cost.

So the moral of the story....BACKUP..BACKUP..BACKUP.