Complaint Review: State Auto Insurance Co. - Indianapolis Indiana
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- Author Confirmed
- State Auto Insurance Co. 2955 N. Meridian St. Indianapolis, Indiana United States of America
- Phone:
- Web: www.stateauto.com
- Category: Insurance Companies
State Auto Insurance Co. State Auto, State Auto Mutual Insurance Deceitful, bad faith practices, financially unstable Indianapolis, Indiana
*UPDATE Employee: Please call
*Author of original report: No answer...the saga continues
*UPDATE Employee: State Auto respond
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State Auto is gearing up for the fight of their lives in Indiana. Their well-documented deceitful practices are becoming legendary especially in the midwest.
This most recent set of complaints were not only recorded, but released to the media and now State Auto will be scrambling. Several car accident denials when their insured was clearly at fault and documented as such with police. Six claims, some by third parties, that used non-accredited appraisals to try and intimidate claimants. And at least twelve injuries caused by their insureds that have been denied despite being well-documented by experts, police, and doctors. Couple this with their downgrade in ratings from industry watchdog Standard & Poors, and you have the recipe for disaster. Add in the former employees that have stepped forward, and uh-oh, it's hitting the fan.
So, State Auto, what will you do? Dare we ask that you become honest, and treat claimants fairly? Or did you not think you would be caught? We feel the latter may be the correct answer, and that is why we give a big thumbs up to all the lawsuits that have been filed, are in the process of being filed, and the inevitable class-action headed your way. See you in court! (And in the news)
This report was posted on Ripoff Report on 05/08/2012 11:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/state-auto-insurance-co/indianapolis-indiana-46202/state-auto-insurance-co-state-auto-state-auto-mutual-insurance-deceitful-bad-faith-prac-879705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Please call
AUTHOR: Kyle A. - (United States of America)
SUBMITTED: Wednesday, May 09, 2012
We stand by our excellent reputation in the industry, and among our customers and independent agents.
I look forward to having the opportunity to address your concerns directly, Jason.
Kyle Anderson
Assistant Vice President, Director of Corporate Communication
614-917-5497
#2 Author of original report
No answer...the saga continues
AUTHOR: Kelli j. jack - (U.S.A.)
SUBMITTED: Wednesday, May 09, 2012
Kyle "A" thanx for note. Called main number and told they did not know a Kyle A.
Surprised you don't know about the media and some of the items "released to the media". Here is one: Check out http://www.kmov.com/news/local/ and type in the search box "State Auto" for the video investigative story. Their investigation is continuing, too. This is just one of many.
To show the downgrading check out www.standardandpoors.com and type in "State Auto" in the search ratings box. It will show their recent downgrading. Also check out the department of insurance website in your state and type in "State Auto" in the search box. Doing this will yield a big harvest of information regarding these reports, and all of the issues folks are having.
And for the lawsuits being filed, check out the clerk of courts in your state to review how many times State Auto is a defendant. That number is growing fast. Let the numbers speak for themselves.
What did you say this publication was that rated State Auto so highly?
Jason
#1 UPDATE Employee
State Auto respond
AUTHOR: Kyle A. - (United States of America)
SUBMITTED: Tuesday, May 08, 2012
Jason:
I work for State Auto and would appreciate the opportunity to be able to address your concerns regarding specific claims. While we're not aware of complaints that have been "released to the media," we routinely work with our customers when they express concerns about our customer service.
For more than 90 years, State Auto associates and independent agents have taken great pride in treating our customers fairly. In fact, an independent, highly respected consumer publication recently rated our auto and home claims service among the best in the industry. We work every day to earn our excellent reputation by behaving honestly, ethically and with integrity, inspiring trust and caring for others. That's who State Auto has been since 1921.
We look forward to discussing your concerns with you directly.
Kyle A.
State Auto
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