Complaint Review: Statueoflibertytickets.com
Statueoflibertytickets.com They charged more money unnecessarily for a statue of liberty tour. They are falsely representing themselves as the official website when they are not and are charging $7 addition to forward my order to statuetours.com. Austin TX
*Consumer Comment: Not a scam and not a rip-off
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WARNING - Don't buy Statue of Liberty tickets from StatueOfLibertyTickets.com - they are a Ripoff and a scam. They charge a $7 fee for simply forwarding your order to StatueCruises.com, the official website for the Statue of Liberty. You can place your order for Statue of Liberty ferry tickets there yourself and save this $7 rip-off fee. Statueoflibertytickets.com charges $24 for the ticket that you can get for $17 at StatueCruises.com.
I consider myself a pretty savvy consumer and was completely taken in by the StatueOfLibertyTickets.com website which I must say is pretty elaborate with its misleading information. It takes advantage of the fact that the StatueCruises.com website provides very little information about waiting times and other information about the Statue and Ellis Island.
When I compared what I would be getting for the difference between $24 and $17 for a ticket I was led to believe by the Statueoflibertytickets.com website that I would be getting a reserve ticket that would let me avoid long lines and that I would be getting the benefit of an included extra audio tour. This is a scam. There are no reserve tickets that get you in before anyone else and the average wait to get to the security check-in point is more than an hour, frequently two hours. And what appeared to be a benefit not included in the StatueCruises.com ticket was the audio tour which in actual fact is a totally free audio guide provided to everyone by the National Parks Service.
You would think that Statueoflibertytickets.com would have the good sense to provide a refund to a disgruntled customer who claimed that he was scammed by their misrepresentations on their website. They adamantly refused referring me to their terms and conditions which I must admit I did not bother to read (who does when simply purchasing ferry tickets). Buried in small print 230 words down in a small scroll box was information that there was a $7 per ticket service charge and that there would be two credit card charges on your credit card account. What they do is simply forward your order to StatueCruises.com which charges your credit card, just as if you ordered from them directly and then charge your account separately for their service charge.
When confronted with a $30 dispute fee rather than make a small refund, Statueoflibertyticket.com opted to have me make the credit card dispute. Very poor business of them.
So be WARNED. Do not purchase your STATUE OF LIBERTY or ELLIS ISLAND ferry or admission tickets from anyone except the official website which is StatueCruises.com.
This report was posted on Ripoff Report on 07/12/2017 08:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/statueoflibertyticketscom/internet/statueoflibertyticketscom-they-charged-more-money-unnecessarily-for-a-statue-of-liberty-1385117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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