SteedShop Sam Haymart Consumer Fraud Internet, Internet

This customer obviously had a terrible experience with this company I owned some years ago. During the time this order was reported we had terrible problems with special order items, backorders, and issues that often fell through the cracks. We had a stated policy that was agreed to by all customers online regarding refunds and fees for special order items. In most cases we worked with our customers to resolve disputes, but there is always some that cannot be worked with. This report mentiones me personally, however I had little interaction with customers and in the last year or so I owned this business, little direct management. Thus while I take responsibility for the fact this customer is unhappy, I take exception to being accused of fraud.