Complaint Review: Steinhausen Overnight - Dave Long - Norman Oklahoma
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- Author Confirmed
- Steinhausen Overnight - Dave Long 17600 Chatham Hills Road Norman, Oklahoma U.S.A.
- Phone: 405-830-4149
- Web:
- Category: Miscellaneous Electronics
Steinhausen Overnight - Dave Long Steinhausen/ No repair or refund after proving item was under warranty. Home office in CA doesn't care either. Norman Oklahoma
*Author of original report: Dave Long/Steinhausen - Making up stories for the public and the BBB.
*REBUTTAL Owner of company: Customer One Year Warranty ran out months ago! Total false charges!
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STAY away from this company!
I sent 3 nice emails and a phone call within 4 wks to DAVE LONG requesting a repair of a watch winder box still under warranty. AFTER weeks of no response I sent a nasty email 15 times to voice my frustration.
FINALLY this motivates DAVE to email me. Giving me 3 B/S excuses on why he did not get back to me in over a month and then telling me how terrible I am for giving my opinion of his broken product and lack of a response. He then offers to look into the warranty if I provide the necessary documents (which I did). More weeks go by without Dave getting back to me.
I then decide to contact the manufacturer to get results. Company name is Gadgetuniverse/AROA Marketing 12621 Encinitas Ave Sylmar, CA 818-833-4860. I was told that Rene Suarez would look into it and get back to me in a day - HE NEVER CALLED ME.
So I had a Lawyer take over, he emails and called DAVE LONG and gets no response!! The Lawyer talks to two people at AROA Marketing, a DAVID GALVAN and JAMES CASCARELL . They contact DAVE asking him to look into it. Dave tells one of them he has no record, so again, I provide the documents to Mr. Galvan, because he said with the proper info he could make an exchange happen. After no one getting back to the Lawyer, he notifies David Galvan we will file paperwork in small claims shortly.
WE NEVER HEAR BACK FROM THEM!! This was in May/07. After finding out the cost to file and that Steinhauser may not even bother with the courts, I decided to pass on the whole thing.
Bottom line folks - these people don't give a d**n about the customer.
I am contacting the BBB in OK and will notify members of the (NAWCC) National Association of Watch and Clock Collectors not to do business with either of these companies. I recommend you do the same.
Mike
Tampa, Florida
U.S.A.
This report was posted on Ripoff Report on 08/06/2007 02:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/steinhausen-overnight-dave-long/norman-oklahoma-73071/steinhausen-overnight-dave-long-steinhausen-no-repair-or-refund-after-proving-item-was-265592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Dave Long/Steinhausen - Making up stories for the public and the BBB.
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Saturday, September 01, 2007
Folks - don't trust this guy at all.
Per his rebuttal, that I contacted him in April of 2007 is totally incorrect. I have 3 emails showing the dates I contacted him in October 2006 which is before the warranty expired! They were polite may I add.
I am going through the BBB in Oklahoma right now and he's telling them a whole different story. First, he told them I didn't contact him until "early December 2006 (Well Dave is it 12/06 or 4/07). He now stating that I needed to have the watchwinder back to the factory before the end of the warranty period and they would fix it Not himself (he is not the factory). Anyone hear of that kind of one year warranty?
Best of all, Dave told his home office he had no record of the purchase - well he just blew that one, since now stating in his rebuttal that it WAS purchased in November 2005.
This guy never emailed me over a dozen times, I emailed him over a dozen times with the SAME email on one day to get his attention and it worked, yea it had two choice words to express my frustration with him, but he finally emailed back asking me to prove the purchase date, which I did and also sent the same info to his home office as stated in my first Rip Off letter.
Dave also stated in his rebuttal that he was never notified about this complaint from the Ripoff Report. Sorry again Dave, everyone knows when you file the complaint, you fill out the name, address and email address of the company/person you're having the issue with. SO THEY GET A COPY.
Bottom line everyone, run from this guy and company! As you can see he can't get his stories right, even with the BBB.
Thank you Ripoff Report.com to help the world know about people like this.
Mike
#1 REBUTTAL Owner of company
Customer One Year Warranty ran out months ago! Total false charges!
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Thursday, August 23, 2007
Let me say first, that I would NOT be an authorized dealer for Steinhausen Corp and one of there very top sellers for the past 5 years if I was not helping my customers after the sale. As being an authorized dealer for Steinhausen, we as the selling store have to process the replacement of the watch winder and if we are not doing this, a dealers contact is quickly ended. I would be glad to give any customer a list of the winders I have replaced just in the last month and the name of the person in charge at Steinhausen that handles the replacements and not because the winders are not good but because we sell so many, that the return dept. at Steinhausen knows my account very well !!
On this situation, the order was placed in November 2005 and we were contact by the customer that there was a problem in April 2007. The one year warranty clearly ran out and I emailed the customer more then a dozen times. My contact ended with the customer when he started using profanity and he even admits that on this form.
Also if the purchase was within the one year time period, the Steinhausen Corp would have made the replacement happen but they did NOT because it was past the one year warranty.
Also just so you know how this service works at "Rip Off" web site, ANYBODY can post ANYTHING ABOUT ANYBODY AND SAY BASICALLY ANYTHING. As this site does not check out anything of what people write about others. I am also NEVER notified that there is a complaint against me!
I work with my customers all the time before and after the sale and the many customer comments that is posted on the web site, clearly tell how much time I take to help my customers.
My store would not also be in business for over 5 years and be one of the top sellers of Steinhausen Watch winders, if I was not going something good.
Thank You for taking the time to read this and I promise you if you give my store a try, you will not regret it. ALSO>> Because you took the time to read my comments and if you give me a chance to win your trust with a new order, after you place the order, email me and mention you read my comments and I will give you a 10% discount and refund that immediately off your payment ON ANY ITEM! THIS OFFER IS GOOD UP TO 1-1-08, AFTER THAT YOU CAN EMAIL ME IN ADVANCE IF WE ARE STILL DOING THE DISCOUNT.
THANK YOU AGAIN!!
DAVE LONG
OWNER
STEINHAUSEN OVERNIGHT
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