Complaint Review: Sterling Leather.com - Internet Internet
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- Author Confirmed
- Sterling Leather.com Sterling Leather.com Internet United States of America
- Phone:
- Web: http://www.sterlingleather.com
- Category: Clothing Stores
Sterling Leather.com is not even a real company. It's on someone's kitchen table!! Internet
*Author of original report: Sterling Leather is a real company & the hat they sent is beautiful.
*REBUTTAL Owner of company: The Best Customer Service
*Consumer Comment: Domain Registry Could be Helpful
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It's January 14, 2010 and I'm still waiting on a $215 western hat from Sterling Leather for my husband's Christmas present. I have received one email from all my calls & emailed questions/concerns saying how sorry they were and they would find my order and fix everything.
Are you surprised when I say that No one did/wrote/called anything? So I'm back on the phone, sending emails, filling out rip off reports with not one phone call returned (we have voice mail & caller ID - no one from Sterling Leather has ever called.) This takes a lot of time, so I really hope everyone shopping for Western Wear sees this and it takes a lot of Sterling Leather's time and money too!!
I imagine that after I ordered a hat, they went on the internet and tried to find that hat. Then they bought it themselves and are now waiting for it to be delivered to them, so they can send it to me. Otherwise, why wouldn't they just mail me the hat? They certainly were on the ball to collect my $215!! They turned that charge into my Visa in less than 24 hours!
Terrible customer service - I do not think they are a real company. I think someone's kid made a good website page & I'm paying $215 for it. Of course I will do a charge back since it was on Visa but I wanted that hat.
When you're shopping online, it takes a lot more time than people might realize. I looked at 4 or 5 western clothing sites before I settled on this hat. I spent 1/2 the day shopping for and buying a hat and a month later I'm still calling & emailing them, wishing I had picked ANY other company!
Ugh. Obviously I recommend that no one takes the risk of attempting to purchase through Sterling Leather! There's only one man's voice I've heard (really nasal & bored sounding.) I really would be surprised to learn that this was a real company.
And my husband is still wondering what he got for Christmas..... Maybe by Valentine's Day?? Why don't people like this stick to what they can handle - maybe a booth at their local flea market...
This report was posted on Ripoff Report on 01/14/2010 04:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sterling-leathercom/internet/sterling-leathercom-is-not-even-a-real-company-its-on-someones-kitchen-table-inter-554672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Sterling Leather is a real company & the hat they sent is beautiful.
AUTHOR: Trisha - (U.S.A.)
SUBMITTED: Sunday, January 31, 2010
Hello!
I was exaggerating about Sterling Leather being a kitchen table business. It is a real business. They finally did send the hat + they also refunded my money!
It is too bad that I had to write reports (all this takes so much time!) before anyone from said company took an interest in what was happening with my transaction (or lack of - at that point.)
The hat is beautiful. I ordered it a few days after Christmas and assumed it would be here in about a week to 10 days. The only confirmation email said they'd send it shortly. I didn't understand why it was taking so long & the fact that no one was answering my emails - it makes you nervous - why isn't anyone responding - is this a real company...etc
#2 REBUTTAL Owner of company
The Best Customer Service
AUTHOR: Sterling Leather - (United States of America)
SUBMITTED: Saturday, January 16, 2010
The customer who filed this report has only partially stated the facts and has made false claims against Sterling Leather. Sterling Leather prides itself in friendly, hands on customer service, and our reputation as such remains as one of the best in the industry.
#1 Consumer Comment
Domain Registry Could be Helpful
AUTHOR: sofaking - (United States of America)
SUBMITTED: Thursday, January 14, 2010
SterlingLeather.com is registered to the following: Stan Rubinstein, PO Box 627, Dresher PA 19025 Email: sterlingleather@aol.com Phone: 215-641-1044. Contact him and explain the situation. I make no guarantees this contact info is correct. This is what whois.net provided. Go ahead and do the charge back, but still contact this man. I'm sure you will get somewhere.
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