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Report: #926577

Complaint Review: Sterling McCall Lexus of Houston - Houston Texas

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  • Reported By: Cheated — Houston Texas United States of America
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  • Sterling McCall Lexus of Houston 10422 Southwest Freeway Houston, Texas United States of America

Sterling McCall Lexus of Houston cheated, deveived, overcharged Houston, Texas

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The interior of my Lexus LS460L was recently damaged in a rain storm. I called the Service Adviser and described the bad, mildew smell in the car and was given an estimate of $850.00. He mentioned replacing the carpeting and jeute (padding). He also was very confident this would take care of the awful smell. When I picked up the car four days later, I was given an invoice for $2,986.85! They had jacked up the price after they stripped the carpeting and padding. I basically had no
choice but to pay and fight the charge later, as the smell was STILL prevalent in my car.I think this is completely unacceptable and definitely think I should not have to pay for work that didn't fix the problem. I feel cheated and taken
advantage of by Sterling McCall Lexus.

This report was posted on Ripoff Report on 08/13/2012 12:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sterling-mccall-lexus-of-houston/houston-texas-77074/sterling-mccall-lexus-of-houston-cheated-deveived-overcharged-houston-texas-926577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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