Stevens International Movers & PAC Global Insurance International move, damage, water damage, ripoff, insurance not paying, destruction of property 155 Diplomat Drive, Suite D Columbia City, Indiana

I recently relocated to San Francisco from Italy, where I had lived for a year. I contracted with Stevens International Movers and Van Lines, who was recommended by MovingScam.com.

Stevens International subcontracted out the pickup to Alpha International. Alpha picked up my items on time, but did not speak English almost at all. I was given the insurance-required item valuation form to fill out just before they left - AFTER everything was packed. I filled it out to the best of my knowledge since my things were already in boxes with vague labels. The movers assured me that I didn't need to list individual items, just general stuff and an approximate total value amount. Which I did.

When I received my things 2 months later in Caifornia, it was obvious that at least some of the boxes had sat in water for weeks during transport. An entire box of coats were molded, rotted through and ruined, including a genuine rabbit fur trenchcoat. My digital camera was wet on the inside, even though it had been in a sealed carrying case, which was wrapped in plastic, which was then in a box. The boxes were so wet that they crumbled upon opening, and the items within were green and furred with mold and rot.

The coats I had made a best guess on the valuation form and listed 8 of them for an average of $150 each. The camera was listed on the packing form, but not on the valuation form because it was packed in a book box and I didn't remember it. When I asked the movers (as best I could) if I needed to list every individual item they said no, just a guess to add up for the overall insurance cost of the move.

Of course, this means that Stevens and PAC offered me a max of $150 per ruined coat, including a fur one, and will not pay for the camera or cases at all despite the fact that this damage was due to total obvious negligence. They are taking advantage of the language barrier and the customer's ignorance and the fact that I wasn't given the valuation form until after everything was packed away, and thus had to make a best guess as to everything I had. They've been terrible to talk to or get a hold of, rude, and most importantly, they destroyed a lot of my things during the move and refuse to take responsibility. The boxes were so wet that they crumbled and the items inside were green with mold and mildew. None of them seems to know how or where this happened.

The amount to replace everything is over $2700, and PAC Global Insurance is offering me a payoff of $900, with $0 for the camera due to it not being on the valuation form, though my move was insured for $12,000+. They're taking full advantage of the fact that I had to guess at what my entire household shipment contained, since the movers gave me the form AFTER everything was packed.

I STRONGLY suggest against using Stevens International for your domestic or international move. They are awful and negligent, and their insurance company is even worse.

Here is their contact information:

Jill Lickey
International Relocation Coordinator
Stevens International
155 Diplomat Drive, Suite D
Columbia City, IN 46725
Telephone #: 260-244-7004
Fax #: 260-244-6096
Email: jill.lickey@stevensworldwide.com

Tracie Rochester
Claims Adjuster
Pac Global Insurance Brokerage, Inc.
Phone 310-227-8500
Fax 310-227-8511

Sherisa
Berkeley, California
U.S.A.