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Report: #1450328

Complaint Review: StickerMarket: Custom Stickers, Labels & Sticker Printing Specialist - London

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  • Reported By: Arnie — London United Kingdom
  • Author Confirmed What's this?
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  • StickerMarket: Custom Stickers, Labels & Sticker Printing Specialist 483 Green Lanes London N13 4BS London, United Kingdom

StickerMarket: Custom Stickers, Labels & Sticker Printing Specialist Sold me 10,000 unusable stickers and refused to refund London

*REBUTTAL Owner of company: We are waiting for the proof

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I've been using Sticker Market for a while. I was pleasantly surpised on the first order to find out that they are based in Korea. They are one of the few companies online that will do custom sizes. Prices were reasonable at first.

The first order ended up sending someone else's order to me, I paid out of my own pocket to redirect this, despite Sticker Market promising to reimburse me, they never did. I could have easily just binned it. They promised a discount on the next order, this never happened and I just got a standard response when asking. 

My orders finally came, 3-4 weeks after the packaging supplies arrived. I was horrified to find that none of the stickers on craft paper, which is a standard, will stick to anything. That is right. They are not sticking to any packaging supplies. See the pictures below. 

I run an ecommerce business, the labels were just falling off bottles and other packaging materials. I emailed the company, and just kept getting brushed off. They're excuse was that it was an error with the printer, I asked them to fix the issue as the labels were un-usuable, all 10,000 of them for multiple products. They told me I would get a discount on my next order. I mean, these labels are completely useless. I'm not going to pay for a discount on another order for a quality issue which should be rectified by the company, furthermore, I've been let on with this magical 'discount' previously when I did them a favour and redirected an order. 

I won't be using Sticker Market again, I urge people to use caution on big orders. The sticker quality is hit and miss and they will not give refunds.

You may have denied that you are not based in Korea, but please own up to the fact that you are not in the UK. Why else would you call me in the middle of the night at wee hours? Why did you respond to me 10 hours late, only at 2am in the morning? Why are you not answering my repeated calls even though it is 2pm now, the best time to make a business call? The reason is because you are in a different timezone, isn't that right?

Anyway, whatever. I don't even care about where you are from, I just want good stickers which you didn't give me, and I prefer to patronise an honest business which you are not. Furthermore, I am not amused by your idea of rectifying a mistake. I do not at all enjoy being forced to purchase more stickers at a 'discounted' rate to make up for the unusable ones that are going into the bin, as a result of your poor product quality.

This report was posted on Ripoff Report on 07/05/2018 06:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stickermarket-custom-stickers-labels-sticker-printing-specialist/london/stickermarket-custom-stickers-labels-sticker-printing-specialist-sold-me-10000-unusa-1450328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

We are waiting for the proof

AUTHOR: Sticker - (United Kingdom)

POSTED: Friday, July 13, 2018

Hello,

We apologize for this horrible experience. We have been trying to call and email you but we were not getting a response. We were very much willing to offer a re-print had the proof been sent asap. The lack of adhesive was a clear slip during the printing process that we wanted to correct immediately. Our representative will follow up with you on this again to have this resolved privately.

We do print in Korea, yes, we want to accommodate clients urgent printing requests. So if printers are not available in other countries, we do that in another. This is not to say, however, that any designs will be altered. The proof and the layout that was approved remains the same except if borders are part of the deisgn. I hope this answers your concens.


Thanks and have a great day.

All the best,
StickerMarket

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