Stokes Tire Pros RIP OFF RUDE CUSTOMER SERVICE SAID CUSTOMER AS IGNORANT AND CHEAP FORCE TO PAY Santa Monica California

Hi I am the owner of Stokes Tire Pros, My name is Jon. One morning a young male drove up into my drive way at the store. I was in a very good mood when this took place. I walked out to the customer to friendly greet him to be helpful. I could see pre built wheels in his back seat area. He ask me how much to install his wheels and tires? I gave him an answer of $25.00 just to mount his pre built wheels to his car. Mercedes have many models of cars and wheels between these models often are not interchangeable. I know this well so to be helpful I ask how he knew they would fit, so we wouldn't start off wrong. The customer stated they came off of another same model car same year. These wheels and tires were larger than stock, and still need to be test fit first, so fenders don't cut his tires. I know this, I am a tire professional. Customer noticed some uneven wear and ask about dismounting the two rear tires and reversing the direction to add to the life of the tires, I again gave him a price of $30.00 each, for custom 3 piece wheels that he was very clear about not scratching. this is the going rate today for over size custom wheels, he declined, said I was two expensive. I said nothing. I ask him if he wanted to balance the front tires or any of the tires to start off right, this way if any wheels were bent they would be found out first, this is for the customers benefit. Again customer declined. When we used his lug nuts he provided, the rears were too long and hit the e brake system. So I offered to sell him the right bolts. Again we were to expensive for him. I offered to put it back the way he came in for $20.00, now since we racked the car dragged all of his stuff out to install and now would have to put it all back. He called me a rip off. So I changed my attitude t words him. He is of no loss to me. We fix people cars as inexpensive as I can. This guy was just not up to speeding a dime. The rest of his story is a fabrication not the truth. He was not happy with me, I'll I did is use the best advice I had for him, I provided what he needed when he needed it, and kept him from destroying his rear brakes. He did not pay too much, and he left safe. please look at how happy our regular customers are. They trust us, and spend what is necessary all happy. This guy is out of caricature for or store. very unfortunate Jon

Why did you have them take off the wheels? What bolts did they claim needed replacement?