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Report: #1435357

Complaint Review: Stonebridge Dental, LLP - McKinney Texas

  • Submitted:
  • Updated:
  • Reported By: James — murphy Texas United States
  • Author Confirmed What's this?
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  • Stonebridge Dental, LLP 6633 Eldorado Pkwy #100 McKinney, Texas United States

Stonebridge Dental, LLP Had dental work done and was told it was covered by my insurance pre-procedure. Work was done and then billed me for procedure because it wasn't covered. Richardson McKinney Texas

*Author of original report: Stonebridge Dental Made things Right

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I was told I needed a crown replaced in 2015. I made it abundantly clear with the insurance staff at the location and the Dentist I would not have any dental work done that was not covered by my insurance. I had opted not to have certain things done in the dentists treatment plan for this exact reason. I was assured it would be covered.

Shortly after the procedure was done they came back to me and said it had been denied due to a frequency issue. I was informed they were resubmitting paperwork to my insurance company. I told them good, because I had made it clear I wasn’t having work done that wasn't covered by my insurance. I could have waited until the frequency issue was outside of the time frame not allowed. I was not in any pain so it was not a big issue. Discussions went on and it appeared at one point it was getting resolved. Mind you every time my wife or I talked to a different person in billing we would get different answers.

This would happen on other visits as well. We finally decided to go to another dentist because billing at this location seemed to always be a crap shoot. They are now trying to collect the $304.56 from me. There is no way that I feel I owe them this money. Their insurance staff screwed this all up. I would have never had it done had I known they were billing me.

This report was posted on Ripoff Report on 03/21/2018 11:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stonebridge-dental-llp/mckinney-texas-75070/stonebridge-dental-llp-had-dental-work-done-and-was-told-it-was-covered-by-my-insurance-1435357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Stonebridge Dental Made things Right

AUTHOR: James - (United States)

POSTED: Thursday, March 29, 2018

 Stonebridge called me today and made things right. The manager over billing looked in to our issue and fixed it.

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