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Report: #1315203

Complaint Review: Stoneridge Chrysler Dodge Jeep Ram - Pleasanton California

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  • Reported By: Yana — Dublin California USA
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  • Stoneridge Chrysler Dodge Jeep Ram ******************** Pleasanton, California USA

Stoneridge Chrysler Dodge Jeep Ram Stoneridge Jeep;Stoneridge Chrysler Issued me defective brand new vehicle - 2016 Jeep Grand Cherokee with less than 500 miles on it Pleasanton California

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On 7/1/2016, I received delivery of my brand new 2016 Jeep Grand Cherokee.  When I arrived to the dealer, they said they had to switch VIN numbers and I had to resign all of my loan documents since my vehicle I originally wanted was not available but had the same features, so I did so.  The sales person said the vehicle had just arrived and did not have time to inspect the vehicle, only give it gas and a quick wash.  When I got it home that night, I noticed a small oil leak but did not think much since it was a brand new vehicle.  The leak became much worse by 7/3/2016 and I made a service appt online.  On 7/5/16, the service manager said they never seen anything like this before, have to take the entire transmission out and replace "several parts" and it will be 3 days to repair.  They gave me a run down horrible vehicle from enterprise to use in the meantime.  I asked for a replacement vehicle since this was clearly known and going to be a lemon, but they said since the warranty covers everything, that is all they can do.  I am positive they knew about the leak, still signed off on the vehicle to me, and is the reason why they switched vin's at the last second.

This report was posted on Ripoff Report on 07/05/2016 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stoneridge-chrysler-dodge-jeep-ram/pleasanton-california-94588/stoneridge-chrysler-dodge-jeep-ram-stoneridge-jeepstoneridge-chrysler-issued-me-defectiv-1315203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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