Storagebattles.com Storagetreasures.com Won an auction went to pick it up and was refused Internet

Purchased a room at online auction from storagebattes.com Went to facility to pick up and was refused Because manager wasnt there. why would you as a manager schedule the auction to end on a day when you arent available, also why would you need to be available? Is the person you left in charge not qualified to do their job? So I called storagebattles and told them I have a tight schedule this weekend because I purchased 2 other rooms at auction from them in Maryland so I need to empty this one today otherwise i cant take it because i need to leave ffor Maryland in the morning in order to empty the rooms I purchased there as per storage battles rules. After explaining all of this to them on the phone I was told if I don't empty it tomorrow my account will be suspended. So I asked to speak to a supervisor so I could explain that I tried to empty the room and was refused (btw isn't that fraud? I did pay for it)  was told there is no supervisor and if I don't empty it my account will be closed. Obviously this company doesn't care about its customers only care about money. HELP ME HOWARD