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Report: #40511

Complaint Review: - Orem Utah

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  • Reported By: Winchester Virginia
  • Author Not Confirmed What's this?
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  • 754 East Technology Ave, Orem, UT 84097 Orem, Utah U.S.A. aka Galaxymall ripoff Orem Utah


*Consumer Comment: Websites featured in StoresOnLine seminar

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Buyer Beware rip-off scam liars ripoff swindler ripoff swindlers ripoff thieves ripoff waste of time Caveat Emptor Buyer Beware ..... Dear Gentle Reader, Before you read this document, please know that I have no personal gain stating what is to follow. I am a man who has seen too much deceit and misleading ploys used by companies to get unwitting prospects to commit financially to whatever is being offered. Consider the following about carefully. I responded to an ad to attend an internet seminar hosted by Storesonline. Interested in conducting business on the web, I went to the presentation/dinner and listened to a promotion of Storesonline.

I was skeptical of the company and the claims made. After the seminar, I asked the promoters some very basic questions. (They would not allow questions to be asked by prospects in front of the whole group they readily acknowledged this purposeful damage control tactic.) They could not answer my interrogatories. They did not even know the ticker symbol for their companys stock on the exchange. Knowing these men were sales people, I did not expect them to be versed in technical issues about the Storesonline operation; but, I did expect them to have knowledge of some general concepts.

For example, I asked them if a static IP address was part of their hosting service. They never heard of a static IP address much less if it came with the package. I asked what the average search engine ranking was for all sites supported by They did not know. I underscored that an informed company would have a database that gave them an indication of the success of the average web site. They had no idea; but, they did flaunt the rankings of the web sites used in their presentation.

I asked them about their ability to support the customer service back end of their operation to the satisfaction of new clients. Specifically, considering that they are in the promotion business (they are interested in selling their services to as many people as possible), I wanted to be sure that they could support their present clientele as well as future clients. Two sales people answered generally that they did not know or that they successfully supported their customers. Not satisfied with these answers, I asked specifically about clients being on hold, time delays preventing a site from being built, and the lack of follow through with new clients.

Again, I was told that they handle their customer support with no problems. I finally asked what was they greatest drawback with their customer support operation. (I know that growing companies have room for improvement.) I was told there were no drawbacks. At one point, a lady in front of me asked a question that the speaker could not answer. Knowing that prospects were listening to the exchange, he told the lady that he had other people to talk to and that he would speak with her later. He continued to state that he was not putting off the lady or her question. He just needed to get to other questions. Wanting to learn more about internet marketing, I decided to attend the all day workshop. The $20.00 seemed to be a modest cost to learn more.

Now that I set the stage as to my mindset and initial skepticism about Storesonline, I want to get to the substance of this letter. I did some due diligence on the web. I tried to bring up the sites referenced in the storesonline presentation. I had limited success. Not satisfied with the lack of answers to basic questions asked at the seminar, the next day I left a message on Brandon Lewis voice mail. Mr. Lewis is the president of I was very specific that I would not do business with him until I had satisfactory answers. I also told him that I had some thoughts about the seminar that he might be interested in knowing.

Mr. Lewis NEVER returned my call. I continued my due diligence. Based upon the web sites referenced in the presentation, I called some of the owners. I called the San Diego Surfing Academy. I spoke to the wife of the owner, Lynn. PLEASE UNDERSTAND WHAT YOU ARE ABOUT TO READ. Lynn told me unequivocally that Storesonline did not create the surfing web site. She said her husband created it with Galaxymall some six to seven years ago. The surfing academy web site was with Galaxy mall for only one year. Lynn then told me that Storesonline acquired galaxymall; but, that the surfing academy never did business with Storesonline.

She also stated that they, the owners of the surfing academy, left several messages with Storesonline. The owners of the surfing academy wanted Storesonline to stop using them in their presentation. Storesonline has NEVER returned their calls. Lynn stated that she had a problem with the income representation made about their business. She told me that the surfing academy did not make the income from the web site that is referred to in the Storesonline presentation. She also stated that the information about the surfing academy acquiring clients from France via the web site is false. She stated that the French customers came from the local Chamber of Commerce. I spoke with the owner of the cow pie clocks web site referenced in the Storeonline presentation.

This owner stated that Storesonline did not create their site and that I was the four millionth caller to inquire about the relationship they had with I DID qualify to the owner of the cow pie clock site that I could not recall if Storesonline stated that they were responsible for the site in any way, but that it was presented in such a manner as to give credence to the idea. Two weeks after my first call to Brandon Lewis, I called again. He was not available. I was told that I could speak to his assistant Stacy about my concerns. Stacy was a very pleasant and professional lady. I told her my concerns about the initial presentation I attended. I spoke to her about the unanswered questions I asked of the promoters.

I told her of my call to Brandon Lewis, which was not returned. I finally got to the crucial reason I was now speaking with her. I told her that I felt that Storesonline suffered from a lack of integrity and was misleading unwitting prospects. I told her of my conversation with the owner of the San Diego Surfing Academy. Stacy stated that Storesonline was responsible for the creation of this surfing academy web site. I told her that Storesonline was NOT that Galaxymall was responsible for one year seven years ago! I told Stacy that there were issues of the income representation and the customers from France.

Stacy volunteered to read a letter from the surfing academy. (I made sure Stacy clarified it was written to Galaxymall years ago.) The letter summarized that the owners of the surfing academy were pleased with the web site and results from the same. The owners stated that they had some X amount of customers by August of that year. (In that letter, the owners clarified that this X number of customers were not all from the web site.) PLEASE READ THIS CAREFULLY: So I asked Stacy how Storesonline arrived at the income representation for the presentation I attended. She told me that Storesonline simply took the total X number of Surfing Academy customers for the year and multiplied it by the average admission cost, thus arriving at the total income represented to Storeonline prospects.

Storesonline included ALL customers NOT customers distinctly generated from the web site alone! Storeonline did not even have a number of clients generated from the web site. I was beside myself. I told Stacy that even the owners of the surfing school stated in the letter that the X number of customers was not solely from the web site created by GALAXYMALL. To use the total clients for an income representation is reprehensible! I told Stacy that I felt that Storesonline would have gained credibility by telling me at the seminar that Storesonline acquired Galaxymall. I told her that I felt that Storesonline should have represented that they had no relationship with the surfing academy and that the relationship was between the surfing academy and galaxymall. THE FOLLOWING IS VERY REVEALING! Stacy then told me that they do not refer to galaxymall in the presentation because there was an expose some years ago on television, by a prominent news program, about galaxymall making misleading representations and customers feeling as if they were fleeced out of the exorbitant fees with no results. Figure that!

I would encourage each of you to think about these issues carefully when considering doing business with this operation. Storesonline may have internet savvy, but they clearly lack the integrity to represent things as they should be represented. Consequently, they do not pass muster to earn my trust and business. As you proceed, be discerning. Caveat Emptor is Latin for Buyer Beware. In the interest of privacy, I will not leave my phone number. But I will provide an email address should you wish to contact me.

It is support@ I traveled 1 hours and spent money to print these letters to give to attendees at the "workshop." I have gained nothing from letting you know my thoughts. However, I believe that good men who do nothing are part of the problem. Best wishes and may God bless you this new year. Regards James Frederick, Virginia
U.S.A. Click here to read other Rip Off Reports on Storesonline

This report was posted on Ripoff Report on 01/07/2003 06:19 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Websites featured in StoresOnLine seminar

AUTHOR: Chris - (U.S.A.)

POSTED: Friday, February 07, 2003

NONE of the websites featured in the StoresOnLine marketing seminar were created by the web-hosted application they are selling. All were created several years ago by their sister corporation Galaxy Malls and all were custom programmed by Galaxy programmers, not created by the website owners.

Netgateway (recently renamed iMergent)--the parent company of StoresOnLine and Galaxy Malls--changed its business model in the fall of 2001 to sell a web-hosted application for creating a website from templates instead of custom programming websites.

This business strategy moved the revenue producing to StoresOnLine and away from Galaxy Malls, which by that time had a very bad business reputation and had been featured by DateLine as a ripoff business. The use of the web-hosted application eliminated much of StoresOnLine's overhead along with their relocation from CA to UT--and recently they have been profitable.

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