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Report: #39160

Complaint Review: StoresOnline - Internet, Utah

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  • Reported By: Ontario California
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  • StoresOnline Internet, Utah U.S.A.

StoresOnline Ripped off by deceptive company Utah is corporate office Internet



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I purchased 6 internet storefronts from for $5000. Before I made the purchase I was assured that someone would help me find a product, walk me through the setup and that support was readily available. First of all you cannot talk to a human being for support. If you call by telephone no one ever answers. If you use online support it takes a whole day of sitting online to get bad answers because the support reps do not read thr questions. I you email support you only get an autoresponse message. I am very frustrated. I told them I was out of work when I purchased this and I really thought that the website would pay for itself to make the payments. I have been out of work for 5 months and have not made a dime from the website and have to pay $244 a month for a website that doesn't work most of the time.

First of all no one every helped me find a product, they just refered me to the Thomas Registry. After I purchased the software a representative called me and I thought he was going to help me get started, but he said I would need $3000 to $5000 dollars for someone to help me launch my website. They supposedly told you the secrets to get traffic to your site. I followed what they recommended at the seminar and in Merchant Services, but I have not made one dime, and I have over 500 products. What they don't tell you is Yahoo is over $300 dollars to get listed, if they accept you. Most advertising costs money and is not free. If you are unemployed how can you have the money for all this. I have had my friend call and tell me they either could not get on the website or get an error when trying to order. I report it and they say nothing is wrong.

I was locked out of my website for almost 2 weeks, and Storeonline, never even responded, they just fixed one problem without contacting me. My website has not been the same since. I email support over 3 weeks ago about a problem and still have not received anything but an autoresponse. I am not locked out and cannot change me website at all. This is Christmas Day and I am very frustrated. I don't know what works and what doesn't. I cannot get a response from support. I am unemployed, broke and can't make the payment and can't get anyone to help me find out why I haven't made a dime. I asked a support person one can via online support, and he told me I need to be patient.

That was very comforting. I spent months building my website, and I feel for what I paid I would at least get support. I am ready to not make the payments and say forget it, but I don't want my credit ruined by a place like this. But if I can't get help to make money from my site, I can't make the payment anyway. I feel really ripped off and frustrated. Melanie Ontario, California

This report was posted on Ripoff Report on 12/25/2002 08:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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