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Report: #73942

Complaint Review: Straight 2 You Networks - Port Washington New York

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  • Reported By: Gatesville Texas
  • Author Not Confirmed What's this?
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  • Straight 2 You Networks 31 Marwood Road North Suite D Port Washington, New York U.S.A.

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WATCH OUT - NOT CREDIT CARD SAFE - Although they sort of provide service and Anthony seems technically savy, somebody will rip you off. I was billed the setup fee twice and Anthony did seem to credit that back, but my credit card info was sent through the email and subsequently the number was stolen. I had to cancel the card and then tried to cancel my service with Straight 2 You Networks. When the card was declined, they insisted on a payment or they would turn it over to collections. When I told them I wanted it canceled, they wanted $100 fees and cancellation on an account that isn't suppose to have a contract (according to their web site), hasn't been used in a month, and was actually setup on Fast Pace Networks. Watch out for both companies (or anyone who sounds like them).

Robert
Gatesville, Texas
U.S.A.

This report was posted on Ripoff Report on 12/03/2003 08:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/straight-2-you-networks/port-washington-new-york-11050/straight-2-you-networks-aka-fast-pace-networks-credit-card-ripoff-and-collection-threat-73942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
4Employee/Owner

#5 Author of original report

I'm not going to offer to pay anything beyond my original monthly subscription fee

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, December 11, 2003

I appreciate Anthony's response and I did in fact pay $54,a $25 setup fee and $29 for residential 128K service (which I could seldom get), as stated in my original email from Fast Pace Networks. There was never a reference to a service agreement in the email or on the web site for Fast Pace Networks, only a bullet item stating "No Contract". I was billed 9 days after the $54 charge for another $29.95 ? and then billed 32 days later for $54.95 to which I protested since the billing should have been for $29.00. All in all, at the point, the billing is close to right.

Although I don't agree with the billing practices, I'll grudgingly agree to pay another $29.00 as a technicality since I didn't ask for my account to be cancelled until I "discovered" the billing notice in an unused email account on Dec 2. Maybe things got screwed up in the transition from "Fast Pace Networks" to "Straight 2 You Networks", but that's not my problem and I'm not going to offer to pay anything beyond my original monthly subscription fee (no credit cards).

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#4 REBUTTAL Owner of company

your account was charged the setup fee, and the 1st months service

AUTHOR: Anthony - (U.S.A.)

POSTED: Wednesday, December 10, 2003

Mr. Proft,

What you have left out was that your account was charged the setup fee, and the 1st months service, as outlined on the website, and I am sure you read the terms of service.

Also, there are cancellations fees involved. Because you cancel your account or you do not agree with the terms of service, it still does not relieve you from paying an outstanding balance.

Also, the 99.90 is not the cancellation fee. The reason for the charges is because your card came back declined in the Month of December, and there is a 49.95 cancellation fee.

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#3 REBUTTAL Owner of company

your account was charged the setup fee, and the 1st months service

AUTHOR: Anthony - (U.S.A.)

POSTED: Wednesday, December 10, 2003

Mr. Proft,

What you have left out was that your account was charged the setup fee, and the 1st months service, as outlined on the website, and I am sure you read the terms of service.

Also, there are cancellations fees involved. Because you cancel your account or you do not agree with the terms of service, it still does not relieve you from paying an outstanding balance.

Also, the 99.90 is not the cancellation fee. The reason for the charges is because your card came back declined in the Month of December, and there is a 49.95 cancellation fee.

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#2 REBUTTAL Owner of company

your account was charged the setup fee, and the 1st months service

AUTHOR: Anthony - (U.S.A.)

POSTED: Wednesday, December 10, 2003

Mr. Proft,

What you have left out was that your account was charged the setup fee, and the 1st months service, as outlined on the website, and I am sure you read the terms of service.

Also, there are cancellations fees involved. Because you cancel your account or you do not agree with the terms of service, it still does not relieve you from paying an outstanding balance.

Also, the 99.90 is not the cancellation fee. The reason for the charges is because your card came back declined in the Month of December, and there is a 49.95 cancellation fee.

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#1 REBUTTAL Owner of company

your account was charged the setup fee, and the 1st months service

AUTHOR: Anthony - (U.S.A.)

POSTED: Wednesday, December 10, 2003

Mr. Proft,

What you have left out was that your account was charged the setup fee, and the 1st months service, as outlined on the website, and I am sure you read the terms of service.

Also, there are cancellations fees involved. Because you cancel your account or you do not agree with the terms of service, it still does not relieve you from paying an outstanding balance.

Also, the 99.90 is not the cancellation fee. The reason for the charges is because your card came back declined in the Month of December, and there is a 49.95 cancellation fee.

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