Complaint Review: Straighttalk Wireless Inc - Nationwide
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- Author Not Confirmed
- Straighttalk Wireless Inc Nationwide USA
- Phone: 1-877-430-CELL (2355)
- Web: http://www.straighttalk.com/
- Category: Telephones
Straighttalk Wireless Inc Replacement SIM not activated, but service charged Miami Nationwide
*UPDATE Employee ..inside information: Sim Issues
*Author of original report: Thanks to ripoffreport.com problem solved
*UPDATE Employee: Straighttalk Wireless Inc Replacement SIM not activated, but service charged Miami Nationwide
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I have been a Straighttalk costumer for wuite some time, then I lost my phone and asked Straighttalk for a replacement SIM. They did send a SIM, which I had to activate. So I called the Costumer Service department to activate an transfer the balance of about 90 USD to the new SIM.
First they could not activate the card, were not able to explain why and they woul not transfer the balance and refused to refund: "We do#t do refunds". the wrote, after ignoring all my emails for weeks. "For resoltution call costumer service".
Which I did four times, but costumer service ist entirely incompetent, takes for ever and did not solve the issue.
Straighttalk did not show any interest in resolving the issue, collected my money for a three month Unlimited PLAn, but did not provide the service.
This report was posted on Ripoff Report on 12/27/2014 07:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/straighttalk-wireless-inc/nationwide/straighttalk-wireless-inc-replacement-sim-not-activated-but-service-charged-miami-nation-1197808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee ..inside information
Sim Issues
AUTHOR: TF01 - ()
SUBMITTED: Monday, January 05, 2015
This is ST-Stephaine I work with Straight Talk Wireless. I see that you need help with your phone's sim card. We can help you. Send us your account info to ST.CorpResolutionTeam@straighttalk.com; we will fix your phone right away. Please include your name, cell phone number or serial number and a contact number. Copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW .
Thank you,
ST-Stephaine
#2 Author of original report
Thanks to ripoffreport.com problem solved
AUTHOR: alflatscher - ()
SUBMITTED: Tuesday, December 30, 2014
It took Straighttalk three weeks to solve they problem and they did only after having read my complaint on ripoffreport.com.
All my prio emails and online requests were completely ignored. So thanks to ripoffreport.com for assisting!
#1 UPDATE Employee
Straighttalk Wireless Inc Replacement SIM not activated, but service charged Miami Nationwide
AUTHOR: TF01 - ()
SUBMITTED: Tuesday, December 30, 2014
Hi alflatscher! This is Julie and I work with Straight Talk Wireless. I read your post and would like to help you. Let us check your account again. Please send me an email to ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW. Thank you.
Julie
Straight Talk Wireless
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