Complaint Review: STRATUM FOUNDATION REPAIR RYAN HISE - PLANO Texas
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- Author Not Confirmed
- STRATUM FOUNDATION REPAIR RYAN HISE 101 E. PARK BLVD PLANO, Texas USA
- Phone: 2143028559
- Web: STRATUMFOUNDATIONREPAIR.COM
- Category: Builders & Contractors
STRATUM FOUNDATION REPAIR RYAN HISE Ryan Hise FRAUD. CHEATS. LIARS. DO NOT HONOR WARRANTY! PLANO Texas
*Author of original report: Stratum has fully settled and resolved the entire matter to my satisfaction.
*REBUTTAL Owner of company: Inaccurate review
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I used Stratum Foundation Repair twice in the course of 10 years - once for the front and once for the back. They installed piers in the back of the house but the house has shifted as a result of the piers failing - interior piers and exterior piers. They said they would come out and adjust the piers accordingly but required an engineer's report and even when I provided the engineers report as required (Level B) Stratum Foundation refused to service it saying the engineer had to tell them specially what to do even though the report stated it would need to be lifted where it has shifted. The house now is leaning on that side of the hosue where they installed piers, sloping all the way to the back. If I put a marble on the floor in the front of the house, it rolls all the way to the back. This is due to their failing piers that they REFUSE TO ADJUST UNDER THEIR WARRENTY!!
RYAN HISE, The owner is the one I have dealt with on this the past year or so and he has been of no help and refuses to make the needed adjustments to our piers that they warrantied. Don't count on them to stand by their warranty service because they will find any way to get out of honoring it.
STAY AWAY FROM THESE FRAUDS! THEY ARE LIARS! THEY WILL TAKE YOUR MONEY AND THEN REFUSE TO HONOR THEIR WRITTEN AGREEMENT. I am not considering taking them to court to recoup our damages.
This report was posted on Ripoff Report on 07/09/2017 11:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stratum-foundation-repair-ryan-hise/plano-texas-75074/stratum-foundation-repair-ryan-hise-ryan-hise-fraud-cheats-liars-do-not-honor-warranty-1384304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Stratum has fully settled and resolved the entire matter to my satisfaction.
AUTHOR: DE - (United States)
SUBMITTED: Tuesday, June 26, 2018
Stratum has fully settled and resolved the entire matter
to my satisfaction.
#1 REBUTTAL Owner of company
Inaccurate review
AUTHOR: Stratum FR - (USA)
SUBMITTED: Tuesday, October 03, 2017
Hi guys, Ryan H(owner) commenting here: Unfortunately the above is a false testimony regarding our company and its interaction with this customer. Stratum is proud of its warranty and it is often the determining factor when our customers choose us over the competition. Our warranty simply states that in order to file a warranty claim a customer submit an Engineer's report recommending adjustments be made. In the situation above the customer submitted a report that DID NOT recommend any adjustments.
We recommended he try a different Engineer to get a second opinion BUT Stratum can't go AGAINST the recommendation of an Engineer. Most company's have no way for you to actually implore them to make adjustments. At Stratum you have the assurance that if an Engineer deems warranty work necessary the repairs WILL BE MADE. Again, in the situation above NO WARRANTY WORK WAS RECOMMENDED by the Engineer that the customer hired. Thanks for taking the time to read this response. I would also ask that you read the other reviews on our company and see how pleased our customers are with our service. -Ryan H(owner)
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