Report: #556998

Complaint Review: Strauss Auto - South River New Jersey

EDitorial Comments

WARNING!
Do not buy masks
from unknown
unreliable websites!

Coronavirus Covid-19
order masks now??

Political Signs Must Go!

EDitorial Comment
ED Magedson – Founder
Ripoff Report

Flood Damaged Vehicles
Unscrupulous Auto Dealers

How to identify hurricane
damaged trucks, cars RV's
motor cycles boats:
Ripoff Report Investigates

HELPFUL RESOURCES
Covid-19 coronavirus

Identifying coronavirus
Covid-19 rip-off scams

Featured Ripoff Reports

View More Recent
Featured Reports

Past Featured Reports

Don’t let them
Get away with it!

Make sure they make
the Ripoff Report!

EDitorial Comments

Wichita Kansas Attorney
Brad Pistotnik Indicted

Cyber Attacks & Content
removal scheme against
Ripoff Report

Ripoff Report Investigates

Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions

Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report

Ripoff Report Investigates!

Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Don’t click on those slick Ads!

Phony Ad using Ellen DeGeneres
& hundreds of other A-list Stars...

Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years

WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?

WE WANT TO HEAR IT!
Contact Our Team Now!
CLICK HERE

What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.

Better Business Bureau
What Consumers need to know

20/20 exposes the real BBB

In The Media

See more videos

We Need Your Help!

Learn More Here

Ripoff Report is Xcentric Ventures

Submitted: Tue, January 19, 2010
Updated: Tue, January 19, 2010
Reported By: Katherine — Catasauqua Pennsylvania United States of America

Author Not Confirmed

Why?

Strauss Auto 9A Brick Plant Rd. South River, New Jersey United States of America

Phone: 732-390-9000
Web: www.straussauto.com
Category:

Strauss Auto Strauss Discount Auto installed faulty parts and improperly installed other parts South River, New Jersey

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report

File New Report

← Is this

Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.

How to fix
Ripoff Report

If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

In December 2007, our car was taken to Strauss Auto in Whitehall, Pa for inspection. The turn signal on the car no longer worked. We were told the easiest way to fix this was to replace the entire steering column and wheel. Strauss Auto did the work along with some other items to the tune of approximately $1200.

When we picked the car up and I drove it home, the steering wheel moved up and down on the column about an inch when you pulled up on the wheel. I called the store on two separate occasions speaking to the manager and also another employee. Both assured me that there was no safety issue with this problem; the column and steering wheel just fit differently than the old one did.

This is the vehicle that my 16 year old son had access to and used regularly.

In December 2008, we returned to have to car again inspected at the same store. We were informed that the steering column and wheel were faulty, the crush zone was damaged, and this is why the steering wheel moved up and down. They wanted to again charge me to replace the damaged part that they installed in the car in the first place.

They allowed my 16 year old son to drive a car for a year with a safety issue that had there been a serious accident, could have caused a fatality.

The district manager contacted me after I threatened to hire an attorney and to take the information to the Pennsylvania Department of Transportation. They replaced the steering column in 2008, but found other items that needed to be fixed on the car. The district manager and manager of the store assured me that the problem would be taken care of and that they would oversee all work done on the car for that year's inspection.

Since that time, that Strauss Auto store has closed. I took the car to a private mechanic who inspected it in 2009. Upon inspection, he reported to me that both the front and rear brakes were improperly installed and that the four tires that they claimed we needed to purchase were also improperly installed, resulting in additional costs to me to repair work that they supposedly did right the first time.

DO NOT PURCHASE ANY PARTS, BRAKES, OR EVEN TIRES FROM THIS COMPANY! THESE PEOPLE CAN NOT EVEN DO A SIMPLE TIRE INSTALLATION CORRECTLY!

The scariest part of this for me is not the money or the inconvenience, but that these people risked my son's life and my life because they are inept. These people should have to have their children drive cars repaired by the mechanics they hire. None of them should be allowed to perform a state inspection EVER again.

This report was posted on Ripoff Report on 01/19/2010 05:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/strauss-auto/south-river-new-jersey-08882/strauss-auto-strauss-discount-auto-installed-faulty-parts-and-improperly-installed-other-p-556998. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Strauss Auto

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal

Respond to this report!

Also a victim?

Repair Your Reputation!