StreamNtv LLC show 3 Brian (manager)Brink (tech support)Lil Viv (salesperson) Salesperson at Southern Christmas show, told us the K-Box would definitely work with our internet speed (we are able to use netflix); however box does not work and company manager and tech support are offering no refund or workable solution. just pointing to their 'no refund' statement Myrtle Beach South Carolina

 In my last update we had mailed the box back to  Brian Schumacher of Stream TV, LLC  to the address he provided to us as he requested us to do and then he was to provide a complete refund.  However, since he did not give us his complete address (left out the unit number) then of course, the post office could not deliver it and now it is lost in transit back to us for the last several weeks.  He had the package tracking number on the day we shipped it, so it is likely he could have made arrangements to retrieve it from the post office once he realized he had given the incorrect address to us.  I can't say it was intentional on his part, but given the history of our encounter to date, it seems like more of the same stuff  we have been experiencing from him. 

Christina from Southern Shows has attempted to contact him via phone and email and she tells us that he is not responding to her at all.  He has not communicated back to us.  The post office has given us a timeframe of up to six weeks for our package to get returned to us. So in the meantime we are at a complete standstill and feel that given the lack of responsiveness and good will we have received from this company to date, it is unlikely for a positive end to this scenario.  But I hope that details our experience here and with the Better Business Bureau, will help someone else to be more careful than we were at trusting a business person to do the right thing and stand behind the product and his word, including that of his salesperson.

  We are still in hope for a positive outcome, and I will certainly update to that effect should it happen.  In the meantime, buyers beware lest you make the same mistake we did  by making the purchase at the Southern Christmas show in November 2015.

After contacting Southern Shows, they contacted Brian  and he told them he wanted me to try one more thing and if that didn't work he would provide a complete refund.  He told Southern Shows to have me call him.  I called Brian moments later  and he was apparently not available or wouldn't come to the phone. Brink, his tech person was the person who answered the phone.  I had previously left my number for Brian, but he didn't call me, but I again left my number and asked Brink to have him call me.  He has not called me as of today, however, a few minutes after my call, he texted me and told me to try direct connect, which I did and there was no change in the ability from the wireless connection.  So I said, refund please as per southern shows, and he said okay, send me the box back, provide tracking number and I will refund you once I get the box back and check it out. That was Tuesday, 11/24 12:30pm approx.  The box was returned via priority mail, signed receipt the same afternoon.

UPDATE:  today, Monday, November 30th, when my husband, 'D' texted Brian at the same number he had texted me on last Tuesday to inquire about his receipt of the box, Brian texted back the following:

"Excuse me i aa currently on thanksgiving break with my family like every other person. When my team gets in the office today any notices will be dealt with.  However, no refund will be given till the device is checked, and your ripoff report is removed.  In future try to use ripoff report for its intended use to warn people of scam artists not actual business who you a unhappy with."  "You will not receive a refund until that is removed."

 When "D" texted him back, I'm turning it over to my bank then.

Text back from Brian:  "Feel free i have two signed receipts by you that state no refunds. and fyi our product works ripoff reports is for people to post about actual ripoffs. Thanks"

I've texted Southern Shows with an update of the latest text from Brian so am waiting to see what will occur next.

Once again, we have only acted on good faith in this entire transaction and held up our end of the commitment.  We exhausted all of our efforts to get his product to work for us, and it didn't, he agree to a refund and now he is apparently holding a refund hostage until I 'take down' this ripoff report which he considers unworthy of being posted on this site.

however, I found out about ripoff reoprt by googling his company and reading a previous post about it, which had been resolved, thankfully.   In my case, I would be very happy to write a report stating the issue is resolved satisfactorily.  I don't think Brian threatening to hold the refund hostage till I "take down' something that I feel is an accurate accounting of my experience, to be moving in a postive direction.  still hoping for a postiive resolution and I will defintiely update this report either way.