Stripe Payment Services Failed to issue payments. Held onto funds for interest benefits. Intentioanlly delayed and made receipt of payments difficult

It's important to note that Stripe does not have a phone number they publicize for the purposes of correcting issues. They only allow emails. This provides them with almost complete control over what happens, how and when.

Stripe has repeatedly failed to issue payments to our bank acocunt after consumers made payments. Today, they owe us over $24K that we can see they have by looking at our account (and they have been holding for over 30 days).

First, they did not notify us that they weren't issuing payments to us. They held the funds until our accounting team reliazed the lack of payment during an end of month reconiliation. When we contacted them via email, they started requriing that a person (this is a coprorate account we have wuth them) issue private information such as social security number and other personal data so that the payments could be associated with that individual. As you know, corporate accounts may ahve an individual listed as a contact but that individual shoudl NEVER have to provide their social security number or other private data (not when the company itself has an EIN) and that person should NEVER be associated with these payments.

After a week of them holding 10's of thousands of dollars iof ours (undoubetedly making interest the whoel time) We finally relented because Stripe would not and I offered my personal info. They specifically asked that I provide the info via email. When I offered my personal info, they rejected it and instead sent me to a link to see how to change that info myself through their website. be aware that this is now about 2 weeks into the process and a total of 6 week sof them having our funds. 

When I went to the website, there is no way to change my person info. Instead, the website says you have to email them the info and they change it or open a link on the website. back and forth, back and forth as they continaully hold the funds, send us in circles and fail to pay out.

We still arent resolved and we still dont have our money.

BE AWARE OF STRIPE. There are tons of other good processors. Dont use Stripe!!!