Stripe Payments Stripe Took money out of our account without our authorization San Francisco California

Long and short story, DONT USE THIS COPMANY!

We signed them up to be our payment processeors, that was the biggeset mistake. Our very first transaction with them, was supposdely a "Fradulent" Tranaction. 

After we shipped out a $500 item to the buyer, Stripe came back and said this transaction was fradulaent and took the money out of our account withour our notice and "Supposedly sent it back to the bank" because the card holder said that they didnt authorize this tranaction.

We provided strip with everything they needed to prove that we shipped the item including tracking number through FedEx, however, they came back and said the dispute wasn't setteled in our favor, and now we are out a $500 product.

Now what did Stripe do to prevent the fradulant tranaction from happening to begine with ??? nothing! Ok, what did Strip do to fix their mess because they never prtected us to begin with???? They did nothing, actually, they took out money.

Below is the last email I sent them

"You just typed up a 2 page email to explain to me how the dispute process works and how I ended up in this mess......What you didn't tell me is, how are you going to help me?????

  I wasn't doing business with their bank, I was doing business with you, you were suppose to be protecting us from these fraudulent activities, but you didn't. There for, I would imagine and expect that you reimburse us for this loss...Otherwise whats the purpose of using your service?    If that transaction had gone directly through my bank or PayPal, i wouldn't be in this situation. The only reason why I am out this money and loss, is because you were handling our payments.    This is why I say your service is useless, and people shouldn't be using you, as you will do nothing to protect them before the issue happens, and you will certainly not do anything after the issue.    So, your role is to collect commission on everything that goes well, but when issues occur, you will simply type up 2 pages emails about non sense and not helpful to anyone. My role now to let everyone know not to use you and stick to PayPal and or their regular bank "