Stripe payment solutions Stripe chose "Not to work with us" and kept customer payments San Francisco California

Their statement:

At this time, Stripe reserves the right to hold/reserve funds if we determine that the risk of loss to Stripe, Customers, or others associated with your Stripe Account is higher than normal.

This has halted customer orders as they are witholding funds after we have asked them to refund. There is no communication on their end. They do not have a phone number so that you can talk to a real person. We have requested they cancel the pre-authorization and they have yet to respond.