Complaint Review: Stripe Inc - San Fransisco California
Stripe Inc Patrick Collison Stripe Held All Of My Money $230,000.00 and LIED about sent funds DO NOT TRUST THEM!!!! San Fransisco California
*General Comment: 5 Day Debt Collections, No upfront cost
Stripe is holding on to $229,668.33 which represents 100% of our processed transactions USD 87,963.39 of which was confirmed by their system to have been sent on 8/18/2018 but was canceled for a string of bogus reasons on 8/21/2018. I am quite sure that it's not possible to cancel an ACH payment that has been "sent," so I wonder why Stripe would knowingly deceive a merchant because no payment was "sent." Stripe has not been candid in any way in our relationship and has no problem breaking the law to screw merchants over. Stripe has provided inaccurate promises that we have relied on to our determent. The legal doctrine of promissory estoppel exists, so situations like this don't happen. We processed a lot of money with Stripe, and now they want to hold the funds for 90 days! They told us our skin cream product was " pseudo-pharmacy" and in fact, it's not. Our full ingredients list is readily available on our website as it has been from day one.
We provided all the information requested, were never told that there were any issues with our product until processing $250,000.00 in sales, and Stripe deceived us by canceling payments made to us. We tried to initiate live chat to among other things discuss our volume and your payout schedule, but Stripe disabled the ability for us to use those tools while their system showed the first payment as being sent and in transit to us with a payout schedule for the remaining funds. Stripe is entirely to blame for this situation and continues to ignore direct questions on emails like why their system shows us being debited for 30k despite not having distributed any funds to us. Stripe has provided false information for all events. Stripe claimed our refund policy which is a straightforward RMA process seemed 'inflexible' This is industry wide utilized for e-commerce products. So, how is it inflexible? They make up things as they go along with their emails becoming progressively more disorganized as time goes on. Why did Stripe cancel our first payment that was confirmed to be sent? 'contact our sales team next time you plan on doing volume' does this make sense to anyone?
Stripe should not allow merchants to process funds that require a mysterious sales team and disable the functionality for communicating with their live chat or phone support and expect them to know somehow how their Houdini operation works. It's shady in SF at Stripe HQ, and they know exactly what they are doing and how difficult they are making it for merchants to communicate with them out the gates. Stripe is an evil company and has very sneaky policies and obviously should not have an A+ with the BBB. They are buddies with people that work at BBB because no company has hundreds of complaints, three positive reviews, yet has an A+ rating. Give me a break. Why did Stripe deny us access to support live chat as well phone at any point? Crickets…. If any other company did this they would be eaten alive by BBB but no they are a world-class organization (they are crooks, and VISA/MC are directly invested into them, so your best bet is to complain directly to Wells Fargo Bank and the FTC. Our chargeback ratio was 0.00125%, and yet they claim this ratio is 'very high' risk for Stripe. How does this justify holding 100% of our money for risk mitigation from day one of processing an entire $230,000.00??? All businesses and entrepreneurs - DO NOT do business with Stripe!
They will keep your funds, and there is no phone number to speak with anyone, they are a fraud and misrepresent themselves as being available on the phone and live chat support but as soon as you have issues they disable the features pre-emptively knowing that users with funds held up likely will reach out for help through these mechanisms, but once you process with them they spit you out and keep the funds processed and send patronizing emails that sound friendly but are always written with a hint of 'screw you' to them. Save yourself heartache, get a merchant account with your local bank!!! DO NOT USE STRIPE - THEY WILL KEEP YOUR FUNDS - without any valid reason or response to your questions on support emails! DO NOT waste your time or money with Stripe they ignore questions, have no phone number and disable the live chat and phone requests from the interface whenever convenient for them and must have paid off someone at the BBB for an "A+" rating, bwahaha! Seriously, if you are a business, find another payment processor, preferably your local bank. At least if there is a problem you can physically go there and speak face-to-face with someone. I now have to chase down $230k.
This report was posted on Ripoff Report on 08/22/2018 09:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stripe-inc/san-fransisco-california/stripe-inc-patrick-collison-stripe-held-all-of-my-money-23000000-and-lied-about-sent-f-1457816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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