Studebaker Submetering Inc unprofessional- thieves- no customer service alexandria Virginia

This company is really a water meter and i had to deal with them in our Arlington< VA property-  They lack customer service and in my opinion a money grabber company- when we sold our home early DEC 2015, we immediatly notified them and asked for our credit on our account to be mailed to us.  We did not hear nothing.  so we called mid january moe than one month later.  They said they never recieved our letter.  Well, why should we write you?  the association notified the company according to them that the property was sold , then not volunterly sent the check to the address in file?  The answer is that they hope we forget about it and they keep the money !  how rotten is this plan?  

So I insisted to have our check cut.  The employee of the Studebaker water company said that we only issue checks the first week of each month so you have to wait for another month in February to get your check.  

For the associations in the area, choose another company for your water and electric reading  IF  you have another choice.  shame on this company for trying to ripp off cusotmers.  shame on their CEO.