Student7 I ordered a kayak on promotional sale, my money was removed from the bank, the website went "temporarily" down and the kayak never arrived. The bank has refused the fraud claim because the company has responded to them, but still not to me. Ontario

Student7 On July 27, 2017, I ordered a kayak being sold on a promotional sale for $49.99 (yes, if it sounds too good to be true...) and my money was immediately removed from the account. 2 weeks lator the kayak, did not arrive, but the email said it was on its way. I tried to contact the seller, but the website was temporaily down. After another 2 weeks, I tried emailing and contacting them and there was no answer. I then went to my bank and filed a fraudulent claim. My bank has since rejected this claim saying the company has responded to them saying they delivered the kayak. I still cannot reach the student7.myshopify.com