Styleseat payment that is owed to me had been with held against me from Sytleseat violating their company policy.   San Francisco California

A client Tiffany booked an appointment a week ago. I require credit card authorization through StyleSeat for all new client, as i am new to this service. She came but her card declined. I made arrangements with her to collect the pay. I contacted sytleseat they said they could not pursue it her because my "expresspay" account was not set up or active. I told then that it was no fault of mines i took the channels to set it up. I was told all i had to do was add my account number and i did. I told them that she is coming back and i will contact her before then. Add i did. She booked the following week for a friend at this time my express pay was active. However she did not show up. According to my policy clients who don't show up get charged 100% of thier appointment. I was told by a stylseat rep that even if thier card declined as an expresspay member i would still get paid. I looked in my account and saw that her appintment was cancelled. I contacted Tiffany and stylseat. She said that at 2:34 styleseat charged her card for the appointment which was at 12pm. How can that be she was a "No show" and in the system it was marked cancelled. I told her she needs to pay and they will contact her. After talking to styleseat and reading the policy i was told nothing could be done. Even though the policy is to pay the stylist despite the issue with client credit cards. I have record of all this. And i just want my money that is owed to me for both appointment.

A PAYMENT owed to me has been with held violating Styleseats company policy. A client Tiffany booked an appointment a week ago. I require credit card authorization through StyleSeat for all new client, as i am new to this service. She cane but her card declined. I made arrangements with her to collect the pay. I contacted sytleseat they said they could not pursue it her because my "expresspay" account was not set up or active. I told then that it was no fault of mines i took the channels to set it up. I was told all i had to do was add my account number and i did. I told them that she is coming back and i will contact her before then. Add i did. She booked the following week for a friend at this time my express pay was active. However she did not show up. According to my policy clients who don't show up get charged 100% of thier appointment. I was told by a stylseat rep that even if thier card declined as an expresspay member i would still get paid. I looked in my account and saw that her appintment was cancelled. I contacted Tiffany and stylseat. She said that at 2:34 styleseat charged her card for the appointment which was at 12pm. How can that be she was a "No show" and in the system it was marked cancelled. I told her she needs to pay and they will contact her. After talking to styleseat and reading the policy i was told nothing could be done. Even though the policy is to pay the stylist despite the issue with client credit cards. I have record of all this. And i just want my money that is owed to me for both appointment.