Sublime Day Spa would not provide services that where paid for ripoff Jackonville Florida

Correct the client was 20 minutes late. I do understand that if you are late that there should be penalty. The problem with this Spa was that when the person went to redeem this Gift Certificate, the manager was very rude and didn't want to help the client out. So when I contacted the manager, her song and dance changed and was willing to bend over backwards for me but not the recipient of the Gift Certificate. That sounds like bad business to me. Besides my whole point here is not to bash people. I just want to help out other consumers in the Jacksonville area that may be looking for Gift Certificate as a gift and what could be expected from Sublime, rude greeting staff and non-friendly receptionists.

The problem here is that "the client" showed up 20 minutes late! While I commend "the client" for having the courtesy to call and inform the salon that he/she would be late, it is unreasonable to expect the salon staff to sit around twiddling their thumbs waiting for "the client" to make his/her grand entrance.

Nearly all salons have a statement listed on their menu of services regarding late-comers. Normally late-comers are still welcome, but may forfeit the full length of their appointment based on how late they were. This is to keep things rolling along on schedule. If they allowed "the client" the full scheduled time despite having arrived 20 minutes late, then the next person would begin their service 20 minutes late, and so on and so forth.

There is no excuse why one person's tardiness should impact the entire salon for the rest of the day. And that is why they acted in the reasonable manner in which they did.

Next time, hopefully "the client" will be responsible and arrive on time.