Sudden Link The Worst ISP ever Little Elm Texas

It took two years, however the problem has been resolved. The issue stemmed from a filter put inline at the junction box. The filter was designed to block TV signals but was causing Internet signals to drop. As soon as the filter was removed, the original problem went away and has not returned.

Issue with drops was determined to be related to the filter at the junction box. After the filter was removed no further drops occurred. It took almost two years from them to figure this out.

This ISP continues to provide the worst service possible. Outages occur daily. Service outages include loss of Internet and VOIP phone service.

I understand the June 12 outage you referred to was caused by a rare equipment failure; that situation was corrected as quickly as circumstances allowed, and (from local reports) service has been stable since then. We've also been able to assist another customer in your area -- experiencing similar issues -- and would like to do the same for you. Per my earlier note, if you're still experiencing problems, please email me at pete.abel@suddenlink.com, and we will get the process started. Thanks.

6/12/08 - Total phone and Internet service outage lasting in excess of 9 hours. What a RIP OFF.

I'm a senior vice president in Suddenlink's corporate office and would like to work with you and my colleagues in an effort to address your issues.

If you can email me today (6/9/08) -- pete.abel@suddenlink.com -- I will get the process started. If you cannot email me today, please -- in my absence -- contact either:

* gene.regan@suddenlink.com (6/10 through 6/13/08)

* gretchen.teer@suddenlink.com (6/16 through 6/20/08)


I will then be back in the office as of 6/23/08.

Thank you. We look forward to assisting you.