Suffern Furniture The Worst Customer Service and Management Ever Suffern, New York

We wish we would have read other reviews before we walked into this store.  Yes, we did send the first tables back because of imperfections (but NEW furniture shouldn't have any imperfections, right?).  The next set of tables were scheduled to be re-delivered on a Saturday morning almost two weeks after Superstorm Sandy (so please don't use the storm as an excuse --that's lame).  After waiting more than 4 hours (the men were already 2 hours LATE), we called the store, only to get the EXCUSE that the men were delivering other furniture and had to do FAVORS for other customers.  That's fine and a good gesture (for their other customer), however, we expected a simple phone call advising us that they will be over 2 hours late and asking if that is ok or do we want to reschedule? Instead every one--from the delivery person, the sales person, all the way up to the owner of the company, tried to make themselves right, however, there is no excuse for NOT making a phone call letting your customer know you will be over 2 hours late.  Our time is just as valuable as your COSTLY delivery.   A few minutes (ok), even an hour (maybe), but NOT over 2 hours late-- sorry that is just not acceptable-- no matter how much you pontificate about you being right.   And yes, in the end, we decided that it was worth losing our deposit then give this store any more of our money. Perhaps it is a coincidence but today the store telephone us advising that they were giving us back a small portion of our deposit--less a 25% restocking fee and a $75.00 delivery fee. 

we have made many attempts to satisify our customer and the circumstances are as follows. a coffee table delivered had a minor imperfection and the customer refused any service.  therefore, suffern furniture gallery ordered a new table for customer.  a costly secondary delivery while dealing with the aftermath following hurricane sandy was attempted but refused and the customer stated "i don't care, this is not my problem or concern", "i want a refund".  management explained to customer that a restocking fee will be applied due to the costs incurred, between ordering a secondary table, and sending out 2 men on a truck again and the customer agreed and stated: "my husband didnt want the table anyway".

it is amazing the an individual would go out of her way to feel vindicated and print negative feedback to an establishment that made every attempt to resolve any and all issues, including the credit on the credit card.