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Report: #65354

Complaint Review: Sun Country Travel Club - Carrollton Texas

  • Submitted:
  • Updated:
  • Reported By: Aubrey Texas
  • Author Not Confirmed What's this?
  • Why?
  • Sun Country Travel Club 1611 Stemmons Carrollton, Tx Carrollton, Texas U.S.A.

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Sun Country Travel called and offered us a free all expense paid trip to Las Vegas if we would come listen to a presentation on their travel club. We bought into it because they made it sound like a dream. It was expensive however, with all of the free trips they were giving us we would get a great deal! Ha! Little did we know that there was no FREE trips. We didn't even get the free trip to Vegas.

There were deposits that had to be made in advance, and you had to take the trips by a certain date or you lost them! How many working people can get off like that?

When I tried to book the "free" cruise, there was nothing available. In short we have not received anything for the $6,000. that we gave them.

Their promises are all bogus! We would like to get our money back, then we might be able to afford to take a vacation!

Jennifer
Aubrey, Texas
U.S.A.

This report was posted on Ripoff Report on 08/06/2003 12:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sun-country-travel-club/carrollton-texas/sun-country-travel-club-ripoff-ripoff-business-from-hell-carrollton-texas-65354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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0Employee/Owner

#5 UPDATE EX-employee responds

from the start it was pretty shady

AUTHOR: Stina - (U.S.A.)

POSTED: Friday, December 26, 2003

I was hired under the impression I would be an Administrative Asst. Instead I was one of the girls at the front desk. from the start it was pretty shady. I was told by the salesman, even the managers and owners to lie on the phone about whether they were there or not. The rule was after the sale was made all the calls went to the most high up manager that was there. This was so they could pressure you into keeping the package. The reason they wouldn't get back to you was because the sale was returnable for 3 or 5 days, and if you couldnt get ahold of someone you obviously couldnt return it. The only other way was to overnight it by the required date. The BBB schpiel, was even told to the front desk employees to keep us comfortable with our positions. They explained the free trips to us, and made no qualms about the fact that they weren't free at all. The "returnable" $100, the taxes. I really didnt have a problem with the taxes because you pay taxes on everything there is out there, so that wasnt surprising. The other rule was if you didnt purchase, you werent worth their time of day, same went for people who returned. The "questionnaire" was to see if you qualify. You had to be a married or coupled person, you both have to be there. They/you had to make at least 40G's a year. Sorry poor people. Also single men werent allowed in because statistically they wont take trips by themselves. (Sex discrimination!) No children were allowed because they disrupt, and the parents wouldnt then pay attention. In the end, I was told I was fired for looking for a new job. But the week before I had complained about the site sales manager for being sexist, and being totally unreasonable. I am so sorry for ever even working there. This is NOT an apology from the Sun Country Travel, Four Seasons Travel, Corporate Travel Plus, or any of the other names they use. There should be some serious action against them AND the marketing companies they use.

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#4 Consumer Suggestion

You might be able to get you $$ back

AUTHOR: Michele - (U.S.A.)

POSTED: Monday, August 18, 2003

Did you use your credit or debit card for the transactions? If so, contact your financial institution immediately to make sure the allowed timeframe for a dispute has not expired. What they will most likely need from you is a VERY specific letter (and copies of all documents you may have been given by these scum bags) explaining exactly what you were told you were giving your account information for, any information they left out (specifically- did they dail to properly disclose any terms/conditions? This is vital, especially if you signed no documents binding you to any agreements with them). You will also need to detail all attempts you have made to resolve the issue with the merchant (details of verbal correspondence, copies of letters or emails, if applicable). Best of luck to you.

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#3 Consumer Suggestion

You might be able to get you $$ back

AUTHOR: Michele - (U.S.A.)

POSTED: Monday, August 18, 2003

Did you use your credit or debit card for the transactions? If so, contact your financial institution immediately to make sure the allowed timeframe for a dispute has not expired. What they will most likely need from you is a VERY specific letter (and copies of all documents you may have been given by these scum bags) explaining exactly what you were told you were giving your account information for, any information they left out (specifically- did they dail to properly disclose any terms/conditions? This is vital, especially if you signed no documents binding you to any agreements with them). You will also need to detail all attempts you have made to resolve the issue with the merchant (details of verbal correspondence, copies of letters or emails, if applicable). Best of luck to you.

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#2 Consumer Suggestion

You might be able to get you $$ back

AUTHOR: Michele - (U.S.A.)

POSTED: Monday, August 18, 2003

Did you use your credit or debit card for the transactions? If so, contact your financial institution immediately to make sure the allowed timeframe for a dispute has not expired. What they will most likely need from you is a VERY specific letter (and copies of all documents you may have been given by these scum bags) explaining exactly what you were told you were giving your account information for, any information they left out (specifically- did they dail to properly disclose any terms/conditions? This is vital, especially if you signed no documents binding you to any agreements with them). You will also need to detail all attempts you have made to resolve the issue with the merchant (details of verbal correspondence, copies of letters or emails, if applicable). Best of luck to you.

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#1 Consumer Suggestion

You might be able to get you $$ back

AUTHOR: Michele - (U.S.A.)

POSTED: Monday, August 18, 2003

Did you use your credit or debit card for the transactions? If so, contact your financial institution immediately to make sure the allowed timeframe for a dispute has not expired. What they will most likely need from you is a VERY specific letter (and copies of all documents you may have been given by these scum bags) explaining exactly what you were told you were giving your account information for, any information they left out (specifically- did they dail to properly disclose any terms/conditions? This is vital, especially if you signed no documents binding you to any agreements with them). You will also need to detail all attempts you have made to resolve the issue with the merchant (details of verbal correspondence, copies of letters or emails, if applicable). Best of luck to you.

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