Complaint Review: Sun Frog - Internet
- Sun Frog Internet USA
- Phone: 855.578.6376
- Web: www.sunfrog.com
- Category: Miscellaneous Companies
Sun Frog If you want to wait forever for your order, you have the right company. Gaylord Internet
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I'ma teacher and our school was having a dress up day on Ictober 30. I didn't want to wear a costume and ran across this really cool shirt on a Facebook add for Sun Frog Shirts. It tread; "This is my Scary English Teacher Costume. " I ordered it thinking, "it's the middle of October so it will get here, no problem. " Boy was I wrong. I waited & waited. I checked my email constantly and all I had was the confirmation email and the charge to my card. I was beginning to think I had been ripped off. I tried to track my order but all it said was it was still in Michigan where the company is located. I tried to contact them and got the "Oh your order will get there before Halloween" reassuring line. Finally on October 29, I get an email from Sun Frog saying my order had been packaged for shipment...& was STILL in Michigan. I realized that there was no way I was going to get it by the next day and improvised with a pirate costume. Sigh. I still have not received my shirt and it's Halloween. I finally got an updated tracking report that delivery is scheduled for November 5th. I'm sorry but 4 weeks after I order something is way too long . I order stuff from the internet all the time & get it without paying for rush orders in a week. They gave me some line about how every shirt is custom silkscreened and all that but come on! Four weeks?! That's ridiculous! I guess I can wear it next Halloween, but I'll never order from them again! This company doesn't understand the concept of time sensitive orders. I don't care how cool your shirts are, if you don't get it to the customer in a timely manner then you'll never get repeat business. Lesson learned. By the way I'm still waiting for my shirt so I don't even know if it looks good.
This report was posted on Ripoff Report on 10/31/2015 05:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sun-frog/internet/sun-frog-if-you-want-to-wait-forever-for-your-order-you-have-the-right-company-gaylord-1264916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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