Report: #1141138

Complaint Review: Sun Laboratories - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, April 23, 2014
Updated: Wed, April 23, 2014
Reported By: Duncan — Radnor Pennsylvania

Author Not Confirmed

Why?

Sun Laboratories Internet USA

Phone: 1.800.333.6003
Web: http://www.sunlabsonline.com
Category: Tanning Salons

Sun Laboratories Overcharged, duplicate shipping charges. Internet

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I placed an online order for some of Sun Laboratories self tanning products. The online order included shipping charges for FedEx delivery to my house. A week, or more, after placing my order a US Postal employee showed up at my door with my Sun Laboratories order. The order had not been shipped FedEx, as I paid for online, instead it was shipped US Postal Service. And, to make matters worse, they had not put enough postage on the package so I had to pay shipping again (equal to what I paid online) to get my order from the Post Office!

I called, and emailed (several times), the company but they expressed no interest in resolving the issue. They said that such a thing could never happen (despite my providing them with the documentation from the Post Office) and as such they were not going to do anything about it.

It's unfortunate, I believe they sell good products, but their level of customer service is extremely poor.

This report was posted on Ripoff Report on 04/23/2014 01:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sun-laboratories/internet/sun-laboratories-overcharged-duplicate-shipping-charges-internet-1141138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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