Report: #199057

Complaint Review: Suncoast Sleep Center - Bonita Springs Florida

  • Submitted:
  • Updated:
  • Reported By: Naples Florida
  • Suncoast Sleep Center 24821 Tamiami Trail South Bonita Springs, Florida U.S.A.

Suncoast Sleep Center Of Bonita Springs foam mattress is bad after 6 mos and they won't honor warranty, no recourse Bonita Springs Florida

*Author of original report: The box spring is bad, not the mattress

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We purchased a PostureTemp2000 foam mattress, which was advertised as a less expensive but higher quality alternative to TempurPedic, which they also sell.

We began noticing problems with the mattress right away. We'd sink in very deeply and it would not rebound. We called and were assured that this was normal for a foam mattress.

The problem got much worse. There are two visible depressions where we sleep and a prominent hump in between. We sink through the top foam layer onto the hard inner core.

After a month of phone messages not being returned, we finally got hold of the owner. He promised to come see the mattress by the end of the week. A month later he finally showed up.

He looked at the depressions and said they were normal. He then layed on the bed and said that everything seemed fine.

We then said: "If you think those holes and hump in the middle is normal, you are out of your mind!" The owner replied "I will not be spoken to in this way!" and stormed out the door.

I sent a letter requesting a copy of both the company's and manufacturer's warranty, but have not received any reply.

I can find no information on the manufacturer of PostureTemp2000 either on the web or in the phone book, although I did see a few other retailers selling them.

Naples, Florida

This report was posted on Ripoff Report on 07/01/2006 09:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/suncoast-sleep-center/bonita-springs-florida-34134/suncoast-sleep-center-of-bonita-springs-foam-mattress-is-bad-after-6-mos-and-they-wont-ho-199057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

The box spring is bad, not the mattress

AUTHOR: Ron - (U.S.A.)

POSTED: Monday, January 12, 2009
It turns out that the box spring is bad - they seem to have way too much flex. Putting in some wood under the mattress gave the additional support.

The mattress is actually quite nice. It feels like a regular mattress (unlike most foam mattresses that you sink into).

As for the rude store owner ...
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