SunHeat S.M.V.Inc faulty heater , raud by representative, company refuses to honor extended warranty Internet, Nebraska

O1/17/2008 purchased a Sun Heater including 3 year extended warranty spent 558.99.

01/09 Original heater started smoking called company told to remove back, found burned wires, advised to return to the SunHeat representative where I purchased it. The representative replaced the heater.

At the beginning of this year the second heater stopped working.  Called SunHeat was told according to the S/N the heater was not a Sun Heat product. The representative had switched heaters without me knowing. I was also informed that ASMC was no longer a representative for Sun Heat.

The newspaper ad, the warranty etc. all stated Sun Heat. It would be reasonable to assume your deective heater had been replaced with the one purchased and indicated on the warranty. Sun Heat has reused to back up the warranty or reund my money because it's not a Sun Heater.  They also state they no longer use ASMC as a representative due to problems with them.

I advised them I could certainly understand them not using ASMC as a representative but during all my transaction they were representing Sun Heat as indicated in the newspaper ad,  and the warranty.

August 10 sent a letter to Mr. Ted Rookstool owner of Sun Heat.  He repeated the same information refusing tohonor my warranty. He stated " Again, if you still had the original Sunheat Heater, we would have taken care of it as long as it was under the 3 year factory warranty. It is too bad that you accepted an inferior heater that was not a SunHeat.

We are elderly and trusted that we were dealing with SunHeat there was no way for us to know otherwise.  Having two heaters go bad we want a refund of our money.  I feel strongly that SunHeat is responsible for monitoring any representative they hire.