Sunnyview Kennels Dog in picture was not the one shipped to me Lebanon Missouri

The puppy in the picture that the customer picked and purchased was the one sent to this customer. The customer could have requested extra pictures before purchasing, the pictures were two weeks old at the time of purchase. This puppy was the only puppy of this age and color left so mixing up was impossible. The puppies listed on our website are the puppies available, when you pick one, that is the one you get. Puppies do get bigger, longer hair or fur and features change, just like people.

This puppy also received a health examination from a licensed veterinarian and received a health certificate two days prior to flying to his new home and I have the copy. During the examination, no problem was found as described. The vaccinations are given based on a veterinarian's recommendations and veterinarian's have different schedules.

This puppy was very friendly under our care and always eager to play. Puppies are like people, it takes a little time for them to warm up to a complete stranger which is understandable. Maybe I'm wrong but, the impression I got was the customer wanted to keep the puppy and be refunded.

We have been doing this for over 20 years and this is the first complaint ever of this nature. Needless to say, not everyone can be 100% pleased and the request to please can be unrealistic. We have many compliments and references from past customers over the years to prove this.

The puppy in the picture that the customer picked and purchased was the one sent to this customer. The customer could have requested extra pictures before purchasing, the pictures were two weeks old at the time of purchase. This puppy was the only puppy of this age and color left so mixing up was impossible. The puppies listed on our website are the puppies available, when you pick one, that is the one you get. Puppies do get bigger, longer hair or fur and features change, just like people.

This puppy also received a health examination from a licensed veterinarian and received a health certificate two days prior to flying to his new home and I have the copy. During the examination, no problem was found as described. The vaccinations are given based on a veterinarian's recommendations and veterinarian's have different schedules.

This puppy was very friendly under our care and always eager to play. Puppies are like people, it takes a little time for them to warm up to a complete stranger which is understandable. Maybe I'm wrong but, the impression I got was the customer wanted to keep the puppy and be refunded.

We have been doing this for over 20 years and this is the first complaint ever of this nature. Needless to say, not everyone can be 100% pleased and the request to please can be unrealistic. We have many compliments and references from past customers over the years to prove this.

The puppy in the picture that the customer picked and purchased was the one sent to this customer. The customer could have requested extra pictures before purchasing, the pictures were two weeks old at the time of purchase. This puppy was the only puppy of this age and color left so mixing up was impossible. The puppies listed on our website are the puppies available, when you pick one, that is the one you get. Puppies do get bigger, longer hair or fur and features change, just like people.

This puppy also received a health examination from a licensed veterinarian and received a health certificate two days prior to flying to his new home and I have the copy. During the examination, no problem was found as described. The vaccinations are given based on a veterinarian's recommendations and veterinarian's have different schedules.

This puppy was very friendly under our care and always eager to play. Puppies are like people, it takes a little time for them to warm up to a complete stranger which is understandable. Maybe I'm wrong but, the impression I got was the customer wanted to keep the puppy and be refunded.

We have been doing this for over 20 years and this is the first complaint ever of this nature. Needless to say, not everyone can be 100% pleased and the request to please can be unrealistic. We have many compliments and references from past customers over the years to prove this.

The puppy in the picture that the customer picked and purchased was the one sent to this customer. The customer could have requested extra pictures before purchasing, the pictures were two weeks old at the time of purchase. This puppy was the only puppy of this age and color left so mixing up was impossible. The puppies listed on our website are the puppies available, when you pick one, that is the one you get. Puppies do get bigger, longer hair or fur and features change, just like people.

This puppy also received a health examination from a licensed veterinarian and received a health certificate two days prior to flying to his new home and I have the copy. During the examination, no problem was found as described. The vaccinations are given based on a veterinarian's recommendations and veterinarian's have different schedules.

This puppy was very friendly under our care and always eager to play. Puppies are like people, it takes a little time for them to warm up to a complete stranger which is understandable. Maybe I'm wrong but, the impression I got was the customer wanted to keep the puppy and be refunded.

We have been doing this for over 20 years and this is the first complaint ever of this nature. Needless to say, not everyone can be 100% pleased and the request to please can be unrealistic. We have many compliments and references from past customers over the years to prove this.