Complaint Review: SUNSET ELECTRONICS - ROCKAWAY PARK New York
- SUNSET ELECTRONICS 2-26 BEACH 101 ST, ROCKAWAY PARK, New York USA
- Category: Cameras & Video
SUNSET ELECTRONICS PHONY WARRANTY ONLY ONE YEAR IN LIEU OF MANUFACTURE'S WARRANTY SIX YEAR WARRANTY ROCKAWAY PARK New York
Purchased a Tamron 18-270mm lens from Amazon who brought in a second party, that of Sunset Electronics for $488.90 including tax.Upon inspectingthe lens and the package, I noticed that there wasn't a warranty card nor a registration card from Tamron USA.
I called Sunset Electronics informing them of the fact that I did No recieve a warranty or a registration card. I was told by Sunset not to worry as they warrant the lens for one year. When I told them that Tamron USA warrants all of their lenses for 6 years their response was that Sunset offers a 1 year warranty.
At this point, I called Amazon and related the story to them as well as requesting a return mailer. They opened a file. I did not wait for their mailer and returned the package at my expense. Sunset Electronics issued a refund for $408.92. immediately, I complained to Amazon who forwarded my complaint to Sunset. A Michael Rich from Sunset sent me a e-mail requesting that I call him to discuss the matter. I did.
Mr. Rich stated that he would refund the correct amount if I changed my 1 star rating (1 out of a possible 5) to a much better rating. I refused!!! After my refusal,Sunset Electronics claimed that they withheld $79.98 as a 15% restocking fee. Again, I complained to Amazon. As a result of contacting Amazon, I received an addtional refund of $74.00 giving me a total refund of $482.92, nearly $6.00 below what I have been charged.
This is outrageous!!! First, Sunset doesn't deliver a Tamron lens with a Tamron 6 year warranty. Second, they tried to extort a good rating from me by withholding monies.
Any and all assistance is appreciated!! Feel free to post this report.
This report was posted on Ripoff Report on 12/22/2013 11:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sunset-electronics/rockaway-park-new-york-11694/sunset-electronics-phony-warranty-only-one-year-in-lieu-of-manufactures-warranty-six-yea-1109129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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