Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1370928

Complaint Review: Sunset Hills Memorial Park and Mortuary - Apple Valley California

  • Submitted:
  • Updated:
  • Reported By: Anonymous — Apple Valley California USA
  • Author Confirmed What's this?
  • Why?
  • Sunset Hills Memorial Park and Mortuary 24000 Waalew Road Apple Valley, California USA

Sunset Hills Memorial Park and Mortuary Poor Funeral Services and Extra Charges Apple Valley California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Both of my parents were recently interred at Sunset Hills in Apple Valley, California.  They had a plot and other burial services that were paid for in advance.  When we were planning my stepfather’s services in November 2015, Sunset Hills charged my mother for items that we never received.  Specifically, they billed us for a video montage that they never delivered.

 

My mother shortly passed away in July 2016.  During the planning stages, Sunset Hills was trying to charge me for embalming services.  However, my mother was cremated, so these charges were unfounded.  The charge was eventually removed from the billing summary.  The day of my mother’s funeral, her program was printed with the wrong birth year!  This was extremely upsetting to me and our family.  I demanded that Sunset Hills  reprint the program and they delivered the correct versions soon after.  We should have been reimbursed for this major oversight, but Sunset Hills did not do that nor did they extend any kind of apology.

 

Sunset Hills also gave me hassles when trying to get my mother’s death certificate, which I needed for important financial matters.  Their staff was so incompetent and unprofessional that I had to go to an agency in another county to get the document.  I also asked Sunset Hills if I had a plot that was pre-purchased by my parents.   The representative kept giving me the runaround: dodging my calls, not answering questions, etc.  I was finally told that there was not one, but I do not believe Sunset Hill’s answer.

 

Planning funeral services is never easy, but Sunset Hills made the process even more difficult.  They completely lack in courtesy, professionalism, tact and follow through.  My parents were respected in the High Desert community, and unfortunately, they were not afforded with the same respect for their resting place.

This report was posted on Ripoff Report on 05/02/2017 02:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sunset-hills-memorial-park-and-mortuary/apple-valley-california-92307/sunset-hills-memorial-park-and-mortuary-poor-funeral-services-and-extra-charges-apple-val-1370928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now